ITIL Service Architect (Must have current, active SC)
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
The Company:
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.
Office requirements: 1 day a week on site London base
Position Overview
We are seeking a highly skilled and experienced Service Architect to join our team. The ideal candidate will have a deep understanding of service-oriented architecture (SOA), cloud services, and ITIL. As a Service Architect, you will be responsible for designing, implementing, and managing our service architecture to ensure it meets the business needs and aligns with industry best practices.
Good client facing experience, gathering and understanding requirements and synthesising these into clear statements of need. Good appreciation of how technology solution are used to offer a bundle services to end users, especially in the desktop and cloud services. Experience in the design of service delivery, support and management requirements through the development and adaptation to the service value chain, conscious of and adapting to the particular needs of client. Experience in various techniques and approaches to engaging with clients in the discovery, understanding and playback of requirements and how these can be achieved.
Combination of agile and waterfall project delivery method.. ITIL 4 experience beyond foundational level, with at least 7 years performing this role and exposure across a number of different projects in both the private and public sector. Good knowledge and experience of both ITSM and ITOM operating models and tooling capabilities, with an emphasis on ServiceNow.
Experience in the development of taxonomies and information and business architecture techniques to translate client requirements into standardised consumable services.
Key Responsibilities
Design and Development:
* Develop and design service architectures, including SOA, microservices, and cloud services.
* Create high-level design artifacts, service models, and architectural blueprints.
* Ensure that the architecture is scalable, maintainable, and secure.
Strategy and Planning:
* Define the service architecture strategy in alignment with business goals.
* Develop and maintain a roadmap for service architecture initiatives.
* Assess current service architectures and recommend improvements.
Implementation and Integration:
* Lead the implementation of service architecture projects.
* Ensure seamless integration of new services with existing systems and applications.
* Collaborate with IT and business teams to define service requirements and specifications.
Governance and Standards:
* Establish and enforce architectural standards, guidelines, and best practices.
* Conduct regular reviews and audits of the service architecture to ensure compliance.
* Develop and maintain documentation for service architecture processes and procedures.
Performance and Optimization:
* Monitor and analyze the performance of services and make recommendations for improvements.
* Optimize service delivery and operational efficiency.
* Implement monitoring and reporting mechanisms to track service performance.
Collaboration and Communication:
* Work closely with stakeholders, including business leaders, IT teams, and external partners.
* Communicate complex architectural concepts to non-technical stakeholders.
* Provide technical leadership and mentorship to junior architects and developers.
Risk Management:
* Identify and mitigate risks associated with service architecture.
* Develop contingency plans and disaster recovery strategies for critical services.
Education:
* Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
Experience:
* Minimum of 7 years of experience in IT architecture, with at least 3 years focused on service architecture.
* Proven experience with SOA, microservices, cloud services (AWS, Azure, Google Cloud), and ITSM.
Skills:
* Strong knowledge of architectural frameworks and methodologies.
* Proficiency in service modeling, design patterns, and best practices.
* Experience with API management, integration platforms, and middleware.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced, dynamic environment.
Certifications (preferred):
* TOGAF, ITIL, AWS Certified Solutions Architect, Azure Solutions Architect Expert, or similar.
Benefits:
* Join a rapidly expanding start-up where personal growth is a part of our DNA.
* Benefit from a flexible work environment focused on deliverable outcomes.
* Receive private medical insurance through Aviva.
* Enjoy the benefits of a company pension plan through Nest.
* 25 days of annual leave plus UK bank holidays.
* Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
* Participate in a generous employee referral program.
* A highly collaborative and collegial environment with opportunities for career advancement.
* Be encouraged to take bold steps and embrace a mindset of experimentation.
* Choose your preferred device, PC or Mac.
Diversity & Inclusion:
Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:
Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.
This role at Amber Labs is 12 Month FTC, and all employees are required to meet the Baseline Personnel Security Standard and hold current active SC, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.
What Happens Next?
Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.