Internal Sales Agent - Based in Knutsford - This role offers a 4-week training programme, hybrid working.
Basic salary: £27,980 uncapped commission scheme.
Shift Rota:
1. 9am to 5pm for 3 weeks
2. 12pm to 8pm - 1 week
3. 1x Saturday every 3 weeks - overtime available
Excellent Benefits:
* 30 days holiday
* Bupa cash back plan
* Pension with the option of a SMART pension
* Death in service benefit
* Employee Assistance service, including access to a 24/7 online GP
Due to expansion, our client is opening a new office in Knutsford and is seeking sales consultants to join their expanding business. This is an excellent opportunity for a sales professional who has previous experience in selling life insurance, IVA's, debt recovery, or selling funeral plans and is looking to maximise their earning potential with uncapped earnings.
You will have a minimum of one year's proven experience working in an outbound sales role with the ability to work in a target-driven environment. You will be making outbound calls to prospective customers who have enquired through various marketing channels, with the objective of answering queries regarding various plans and optimising sales conversion rates. All calls made will be in line with the company's processes and FCA regulations.
As you will be speaking to potentially vulnerable customers, you will need to have empathy and patience, along with good listening skills to deliver excellent customer service. You should have the ability to solve problems and identify process improvements with a flexible approach and the ability to adapt quickly to meet business needs. A strong individual work ethic is essential while enjoying being part of a larger team.
Key Skills:
* Excellent communicator with a professional telephone manner and proven experience dealing with mature customers. Strong listening and communication skills are essential to answer customer questions and deliver outstanding customer care, especially aware that some customers may be vulnerable.
* Results-driven with the ability to work towards KPIs set on production, quality, and customer service skills.
* Must have the ability to record information accurately and ensure that all processes and procedures are adhered to in a methodical and compliant way.
* Computer literacy and a good working knowledge of MS Office Suite.
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