Do you have previous experience working within a call centre or customer service environment?
Do you thrive within a fast-paced call centre or customer service environment responding to high-volume calls?
Are you looking to join a business that truly cares for, nurtures and develops its people?
If so, then this could well be the role that you are looking for, so read on.
Customer Service Agent – Nationwide Service Provider – Leighton Buzzard, Bedfordshire – Salary: £26,500 – £32,000 + 20 days holiday + bank + pension + life assurance
A nationwide service provider to the vehicle fleet industry, with an enviable reputation spanning 50 years, is now seeking Customer Service Agents to join its existing call centre based in Leighton Buzzard.
We are also recruiting for Customer Service Agents in Avonmouth, Bristol.
As a Customer Service Agent, you will work on 4 days on 4 off shift basis. You will be responsible for responding to volume vehicle breakdown enquiries in a timely manner, logging detailed breakdown reports on the internal call logging system and ensuring all breakdowns and defects are processed, despatched and updated in line with service level agreements.
To be successful in the role, you will be able to demonstrate previous experience of working within a fast-paced, high-volume call centre or customer service capacity, possess strong customer communication skills, be a competent user of computers and be proficient with Word and Excel.