Working Hours: Monday - Friday 09:00 - 17:30
Salary: £26,500 - £30,050 (Dependant on experience)
Contract: Hybrid
Start date: April 2025
Job Overview
As a Credit Hire handler, you'll be responsible for managing credit hire and repair claims with a value of up to £10k. Your role will involve managing a portfolio of newly reported fault claims and ensuring they are managed in line with our business expectations. You will be responsible for managing and controlling hire spends through robust negotiation, investigation, and provision of services.
Key Responsibilities
1. Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required.
2. Making correct and timely liability and indemnity decisions.
3. Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills.
4. Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy.
5. Servicing inbound calls from third parties, customers, garages, representatives, and other suppliers.
6. Meeting monthly targets and ensuring hire spend across the claims department is reduced.
7. Ownership of any complaints with a focus on providing a resolution on day one.
Skills We Would Love You to Have
1. Previous Credit Hire or technical experience essential.
2. Outstanding communication skills and attention to detail.
3. Strong customer focus.
4. Good commercial awareness.
5. Drive for self-development.
6. Strong decision-making skills.
What We Offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training, and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Salary - Attractive salary based on experience (pay reviews also completed each year).
Flexible Working - We champion a flexible and hybrid working approach, so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%. We are proud to provide you with an AWARD WINNING package which includes discounts and cashback at everyday retailers and on our own products, fee-free independent mortgage advice, and free access to financial wellbeing support.
There's More! - 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year, and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day, while some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
Equal Opportunities
Hastings Group is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
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