Serving our customers, communities, and planet a little better every day.
Salary: £25,000 + annual bonus and benefits
Location: Newcastle
Working hours: 36 hours per week.
Shift: Mon – Fri (36 hours per week): shifts between 08:00 -17:00 (please note these shifts may revert to 08:00 -19:00 Monday to Friday and 08:00 -13:00 on Saturdays (1 in 3) at some point.
Training: You’ll start your journey with 6 weeks of training to give you the best start and tools in your career. Training will be office based & Monday to Friday 09:00 -17:00. Once competent in role you’ll have the opportunity to move to hybrid working, if certain criteria is met.
We’re recruiting for a Claims Handler to join our Third Party Assist team (Motor Insurance). In this role you’ll proactively manage and settle a portfolio of claims as efficiently and economically as possible, whilst providing a high standard of service to customers and other stakeholders. You’ll use your current experience to effectively ensure claims are handled and settled efficiently in line with policy cover & legal liability.
The Role:
1. Proactively offering the benefits of using our network of repairers and hire providers to ‘non fault’ third parties.
2. Using a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to help deliver the right outcome for the third party and our organisation.
3. Negotiating effectively with third party stakeholders and suppliers to ensure a ‘fair settlement’ is achieved for both the third-party claimant and our organisation.
4. Proactively managing the department priorities such as monitoring ongoing hire and repair.
5. Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud, act as appropriate.
6. Negotiating effectively to control costs.
You’ll need (min requirement)
1. Ability to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome.
2. Demonstrable ability to show empathy when dealing with difficult situations, maintaining a professional and caring approach.
3. Ability to take ownership for own decisions within the established authority limits and parameters.
4. Ability to think creatively to identify and manufacture/develop solutions to meet customer and business needs.
5. Excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.
6. Showing good planning, prioritising and organisation skills.
7. A positive attitude and a flexible & resilient approach to change and team working.
What’s in it for you?
1. Prepare for your retirement with our colleague pension scheme.
2. Virtual GP Service for you and your family 365 days a year.
3. Performance related annual bonus.
4. Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
5. Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday (worth up to £2K).
6. Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
7. A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
8. Take part in our Buy as you Earn and Save as your Earn share schemes.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business.
Interviews
Interviews to be held in February 2025.
We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.
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