Job summary We have an exciting opportunity for a highly skilled, experienced and passionate Deputy Director of Community Health and Social Care Operations working across Norfolk Community Health and Care and Norfolk County Council.You will be instrumental in shaping the future of how health and care community services work together. This is a key leadership role at a critical time for both organisations as we look to drive real change for people and communities to meet the challenges across health and care delivery in Norfolk. We are seeking an individual who is committed to drive improvements in services and performance across the integrated health and care agenda. We are seeking someone with the ability to lead improvement, and transform delivery by working with people, and able to show the impact it is making. Main duties of the job You will be responsible for day-to-day operations of both NCH&C and NCC, ensuring high performance and confident delivery of services, through the effective use of all human and financial resources in order to deliver on the agreed strategic goals.You will lead on performance management and improvement across organisations and responsibility for developing and delivering co-ordinated and integrated improvement plans. You will lead the transformation and planning of integration across Norfolk for Health and Social Care. Developing processes and systems, identifying new approaches to create high performing services and deliver efficiency savings. A clear focus on engaging with senior leaders and communities and demonstrating learning in practice. Ensuring robust quality assurance and performance measures, data collection and reporting systems are in place, including for contract management, to deliver statutory requirements, management strategy and performance improvement. NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations. About us Find out more about working for our organisation here: https://heyzine.com/flip-book/2565ae62eb.html This is an exciting opportunity to work collaboratively with senior Directors and leaders across health and care as we shape the future of our services with community at the heart of it. You will be at the centre of leading significant and meaningful changes with a renewed integrated partnership in place to drive our ambitions. Working with us means you'll play a key role in delivering more personalised care, closer to home which is vital in supporting patients' recovery from illness and leading efforts on preventative and wellness services. You will be joining a compassionate and inclusive integrated team committed to delivering the best possible care to our community. Date posted 03 February 2025 Pay scheme Agenda for change Band Band 8d Salary £88,168 to £101,677 a year per annum Contract Permanent Working pattern Full-time Reference number 839-6983700-BM Job locations Norwich Community Hospital Woodlands House, Norwich Community Hospital, NORWICH NR2 3TU Job description Job responsibilities The post holder will ensure the approach to service delivery is value led and underpinned by the philosophy of Continual Quality Improvement. You will be required to deputise for the Director of Community Health & Social Care Operations as required across all health and social care portfolios and to take line management responsibility for some operational portfolios, responsibility for hospital discharge and interface services, performance across both organisations and Operational Resilience. You will also be required to participate in the Trusts senior manager on call rota. Job description Job responsibilities The post holder will ensure the approach to service delivery is value led and underpinned by the philosophy of Continual Quality Improvement. You will be required to deputise for the Director of Community Health & Social Care Operations as required across all health and social care portfolios and to take line management responsibility for some operational portfolios, responsibility for hospital discharge and interface services, performance across both organisations and Operational Resilience. You will also be required to participate in the Trusts senior manager on call rota. Person Specification Qualifications Essential A degree level qualification Evidence of post graduate study to Master's degree level or equivalent ability as evidenced by experience of working at a high level of qualitative and quantitative analysis, conceptual and practical thinking Relevant management development qualification Experience Essential Significant experience of working in an integrated structure, across organisational boundaries in a highly political environment. Detailed understanding of current national and local agendas across health and social care including the Care act and charging reform Significant experience at a senior level of delivering service improvements and change An experienced people manager with the ability to effectively lead, motivate, involve and empower staff at a range of different levels, achieving a high performing team Experience of developing and delivering effective performance measures and a performance culture that achieves objectives and drives up standards and performance Experience of successfully leading competitive dialogue negotiations. Experience of implementing and managing significant transformational change effectively at a senior level Evidence of having developed effective relationships across organisational and professional boundaries, and using these to influence and bring about improvements for service users Experience of facilitating cross-organisational problem solving, developing new ways of working and bringing about cultural or service change Experience of working constructively in a political environment. Experience of identifying and responding effectively to emerging issues and recommending appropriate action at board level Desirable Recognised as having an impact across organisational boundaries when delivering integrated care Skills, Abilities and Knowledge Essential A strong conceptual thinker with evidence of the ability to use best external and professional practice and apply it to the organisation's circumstances Significant understanding of financial management to support contractual negotiations, the development of cost improvement plans and the development and costing of new services Relevant and recent experience of implementing and managing staff through large sale change, with an understanding of appropriate employment law such as managing redundancy and TUPE Ability to analyse highly complex data and information, and develop solutions to meet organisational needs and efficiency targets Ability to be objective and professional under pressure Ability to develop practical and creative solutions to the management of strategic issues Ability to achieve impact and influence with evidence of clear and concise written and oral skills, and the ability to convey information in an accessible manner A strong integrity and commitment to honesty and openness, treating people fairly, consistently and with respect Ability to think, proactively plan and act strategically to deliver realistic co-ordinated programmes in accordance with organisational objectives and priorities Standards keyboard skills Demonstrable evidence of managing complex budgets delivering balance and efficiency targets Communication Essential Excellent inter-personal skills including negotiation, influencing and presentation skills to large groups of differing recipients Ability to influence, motivate and negotiate with others to achieve change in relation to community services Ability to deliver highly complex information where people hold strongly opposing views Ability to exercise judgement around complex and reputationally sensitive issues and effectively manage challenge at the most senior levels Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework) Essential Self-management and motivation skills Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults. Other Essential Flexibility in work patterns Participate in trust's on call rota Must hold full and valid driving license and have access to a vehicle Able to communicate effectively in written and verbal English Language Person Specification Qualifications Essential A degree level qualification Evidence of post graduate study to Master's degree level or equivalent ability as evidenced by experience of working at a high level of qualitative and quantitative analysis, conceptual and practical thinking Relevant management development qualification Experience Essential Significant experience of working in an integrated structure, across organisational boundaries in a highly political environment. Detailed understanding of current national and local agendas across health and social care including the Care act and charging reform Significant experience at a senior level of delivering service improvements and change An experienced people manager with the ability to effectively lead, motivate, involve and empower staff at a range of different levels, achieving a high performing team Experience of developing and delivering effective performance measures and a performance culture that achieves objectives and drives up standards and performance Experience of successfully leading competitive dialogue negotiations. Experience of implementing and managing significant transformational change effectively at a senior level Evidence of having developed effective relationships across organisational and professional boundaries, and using these to influence and bring about improvements for service users Experience of facilitating cross-organisational problem solving, developing new ways of working and bringing about cultural or service change Experience of working constructively in a political environment. Experience of identifying and responding effectively to emerging issues and recommending appropriate action at board level Desirable Recognised as having an impact across organisational boundaries when delivering integrated care Skills, Abilities and Knowledge Essential A strong conceptual thinker with evidence of the ability to use best external and professional practice and apply it to the organisation's circumstances Significant understanding of financial management to support contractual negotiations, the development of cost improvement plans and the development and costing of new services Relevant and recent experience of implementing and managing staff through large sale change, with an understanding of appropriate employment law such as managing redundancy and TUPE Ability to analyse highly complex data and information, and develop solutions to meet organisational needs and efficiency targets Ability to be objective and professional under pressure Ability to develop practical and creative solutions to the management of strategic issues Ability to achieve impact and influence with evidence of clear and concise written and oral skills, and the ability to convey information in an accessible manner A strong integrity and commitment to honesty and openness, treating people fairly, consistently and with respect Ability to think, proactively plan and act strategically to deliver realistic co-ordinated programmes in accordance with organisational objectives and priorities Standards keyboard skills Demonstrable evidence of managing complex budgets delivering balance and efficiency targets Communication Essential Excellent inter-personal skills including negotiation, influencing and presentation skills to large groups of differing recipients Ability to influence, motivate and negotiate with others to achieve change in relation to community services Ability to deliver highly complex information where people hold strongly opposing views Ability to exercise judgement around complex and reputationally sensitive issues and effectively manage challenge at the most senior levels Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework) Essential Self-management and motivation skills Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults. Other Essential Flexibility in work patterns Participate in trust's on call rota Must hold full and valid driving license and have access to a vehicle Able to communicate effectively in written and verbal English Language Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Norfolk Community Health and Care NHS Trust Address Norwich Community Hospital Woodlands House, Norwich Community Hospital, NORWICH NR2 3TU Employer's website https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)