Field Loss Adjuster - Birmingham Area
Join us as a Field Loss Adjuster, shaping exceptional customer experiences and driving success in Home, SME & Commercial claims, and visiting customers where additional support is required, including vulnerable customers and other ad-hoc visits in your designated area.
About Us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. We’ve now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG with ambitious plans for large-scale transformation.
What You'll Be Doing
Reporting directly to the Field Manager, you'll be overseeing Home, SME, and Commercial claims, conducting on-site customer visits, and evaluating digital evidence. You'll play a crucial role in supporting Public Relations opportunities linked to Surge Events and DLG responses for affected insured properties. Responsibilities include surpassing key business metrics, managing Home and Commercial claims, retaining claims exceeding Delegated Authority, and identifying optimal claims settlement solutions. Compliance with company rules, collaboration with Disaster, Recovery and Restoration teams, and providing support for customer relations are integral to the role.
What We're Looking For
* Proven experience in the insurance industry, preferably in a field-based role
* Knowledge of insurance policies, coverage limits, and claims processes
* An understanding of current construction methodology
* Located in and/or around the Birmingham area
* Valid driver's license and willingness to travel
What We Offer in Return
We offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working. Core benefits include:
* Generous 9% employer pension contribution
* Annual company bonus of up to 10%
* Company car
* 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
* 50% off home, motor and pet insurance
* Free travel insurance and Green Flag breakdown cover
* Additional optional Health and Dental insurance
Hours
35 hours (Monday to Friday)
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