Hire Controller
Location: Stacey Avenue/ Morson Road/ Hertford Road
Reporting to: Assistant Manager
Responsible for (direct reports): N/A
Deputises for: N/A
Job Purpose:
To assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.
Key Skills & Duties:
* Liaison with customers regarding all hire, sales and service enquiries.
* Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
* Liaising with suppliers the day before deliveries are due to ensure equipment will be delivered.
* Ordering of sale items.
* Ensuring all cross hire transactions have supplier special terms replicated on the customer contract.
* Raising of sundry purchase orders.
* Updating the CRM with information received and actions taken.
* Handling customer enquiries for Powered Access, Forklifts, Telehandlers & Plant.
* Accurately processing orders and working directly with operational colleagues to allocate stock & coordinate transport to maximise service efficiency for customers.
* Updating hire management system and creating picking lists & hire contracts.
* Pro-actively promoting the company and its products/services at all times.
* Maintaining and exceeding company standards and targets.
* Negotiating hire rates and preparing quotations with associated spec sheet data.
* General administrative duties including resolution of queries.
* Processing of payments.
* PPE guidance followed at all times.
Qualifications & Experience:
* Previous experience of working within a high-volume hire desk role desirable.
* Knowledge of types of plant/machinery/small tools/lifting and safety equipment desirable.
* Excellent customer service skills.
* Industry experience preferred.
Person Specification:
* Works on own initiative.
* Creative and puts forward improvements.
* Team player.
* Strong organizational skills.
* IT literate with MS Office.
* Strong attention to detail.
* Actively promotes health & safety in the workplace.
* Enthusiasm to exceed customer experience.
Performance Targets:
* Enquiry conversion rate.
* Order completion.
* Enquiry response time.
Mandatory Training:
* MS Office.
* Syrinx.
* iHasco Manual Handling.
* iHasco Slips trips and fall.
* Customer service.
* iHasco COSHH.
* iHasco Fire awareness.
* Cyber Security.
* Environmental awareness.
* IPAF (if required).
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