Digital Business Analyst
Intelligent Automation and AI Consultancy
Remote
£43,000 - £64,000 base + 20% bonus
Job Description
* Create process documentation/workflows, knowledge articles and self-service guidance for Digital & application development Projects.
* Collect and document business requirements for project and process improvement/automation efforts.
* Facilitate in generation of process workflow/process ID card documents in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
* Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed-upon service levels.
* Conduct weekly review meeting with Business stakeholders to highlight areas of improvement or concerns.
* Identify issues and risks and document the same as part of Process ID Card/Process Definition Document/Business Requirement Document.
* Bring inconsistencies and problems to the attention of management.
* Conduct ‘Discovery Workshop’ meeting with Business.
* Track all project related activities using JIRA and ensure adherence of the process and escalation requirements within the various support and delivery areas.
* Responsible for both strategic and tactical decisions related to the bank-wide Automation & application development initiatives regarding people, process and projects.
Job Requirements
* Minimum 3 years of experience as a techno-functional Business Analyst.
* UX/UI experience
* Hands-on experience on providing the solution design for Digital Transformation projects
* Good understanding of banking products and processes across Consumer and Wholesale banking divisions
* Proficient technical writing capabilities and sufficient analytical skills.
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