Administration Officer - 12 Month Contract Glasgow - Clydebank, Glasgow City
Client: Northern Marine
Location: Glasgow City, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: fa8a50532b15
Job Views: 5
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description
The role of Administration Officer is demanding and diverse within a very busy department whose objective is to offer a fully comprehensive service to its many prestigious clients. The ability to build strong relationships with clients & cadets to develop confidence and trust, to maintain a long-term working relationship is imperative. Strong administrative support is seen as essential in achieving Company Objectives ensuring CMT exceed customer requirements.
Key Responsibilities
* Assist in organisation of company presentations / meetings / careers events etc.
* Build good relationships with clients with the use of effective communication and excellent customer service
* Gain and develop good general knowledge of client companies and their contract requirements.
* Respond effectively and efficiently to all client / cadet queries
* Help devise, develop, and implement & maintain good administrative practices by:
o Updating and maintaining trainee database / personnel files
o Coordinating cadet availability around exams / courses for attendance of various medical / visa appointments
o Processing applicants’ documentation ensuring all documentation is received prior to commencement of course
o Processing documentation ensuring cadets / clients have required documentation prior to cadets going to sea
o Processing Visa applications / arranging embassy appointments
o Booking domestic / international travel and accommodation
o Determining medical / vaccination requirements as per company requirement and facilitating appointments
o Communicating with candidates through recruitment process from application to acceptance stage
o Liaising with Agents / Captains / Vessels to find available berths for cadets / repatriation arrangements
o Applying for flagged state documentation
* Adhere to and comply with ISO 09001 standard
* Always maintain confidentiality of the Company and adhere to the principles of the Data Protection Act 1998; information should never be disclosed to third parties without express permission
* Ensure the appropriate standards of Health and Safety are adhered to in line with the Northern Marine’s Health and Safety Policy also inclusive of current and future legislation.
Candidate Requirements
* Sound education at Standard Grade level or equivalent
* Comply with GDPR regulations and ability to always maintain confidentiality
* Ability to communicate clearly
* Comply with ISO standards
* Professional & pleasant telephone manner
* Good team attitude
* Attention to detail with methodical approach to work
* Work effectively under pressure
* Reliable, flexible and adaptable
* HNC/HND in business administration or related subjects
* Previous experience of working in a busy office atmosphere
* Previous experience in devising and implementing administrative procedures
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