LOCATION: Churchill Square Shopping Centre, Brighton BN1 2RG
CONTRACT: Permanent
PAY RATE: £12.97 per hour
SHIFT PATTERN: 4 on 4 off, 25.5 hours per week
ROLE OVERVIEW AND PURPOSE
Churchill Square Shopping Centre is Brighton’s main shopping complex, benefiting from easy commuting from the city centre and surrounding areas. As part of the ABM security team, you will enjoy full uniform with an annual refresh and access to the Perkbox employee benefit scheme, which includes discounted e-vouchers for various retailers, gyms, holidays, and car rentals. This position is for a Part Time Customer Service Advisor working an average of 25.5 hours per week, on a four-on-four-off rolling rota, at £12.97 per hour. Annual leave is calculated on a pro-rata basis, including public holidays.
Online E-learning is readily available, supporting our comprehensive Learning & Development programmes offered to all ABM colleagues. Full training and induction programmes are provided for all colleagues, making this a fantastic opportunity to join our team.
Churchill Square Shopping Centre Advisors are responsible for the safety and welfare of members of the public visiting the Centre, ensuring they have a pleasant shopping experience without fear of incidents affecting that experience. They are also responsible for assisting all customers who visit Churchill Square.
Requirements
Main Duties & Responsibilities:
1. Deliver high-quality service to customers in person, by telephone, and by e-mail, as per the Shopping Centre customer service mission statement – “Working together to provide the best possible Customer Experience.”
2. Provide customers and visitors information and assistance with:
* The Shopping Centre facilities and retailers
* Job vacancies in the Shopping Centre
* Centre car parking information and tariffs
* Managing the Collect Plus service
* Promoting and selling Gift Cards, processing card payments, and keeping precise records of sales and transactions
* Forthcoming events within the Centre and local area
* Additional services offered by the Shopping Centre, such as Shopmobility
* Brighton City Centre facilities
* Community services in the locale
* Local transport information and schedules
* Directions to/information about local tourist attractions
* Deal with customers professionally, offering immediate solutions whenever possible and passing relevant comments to Centre Management
* Handle customer complaints similarly
* Answer phones
* Assist with various Admin tasks
* Manage lost/found property
* Communicate information to Security regarding incidents within the Centre
* Report defects/spillages within the Centre
Administrative Tasks - Under direction from the Centre Managers:
* Communicate and liaise effectively with Tenants, Centre managers, and Security
* Work as part of a team providing customer service support where required
* Ensure that displayed information is kept up to date and relevant materials are re-ordered as appropriate
* Update the Job Vacancies list daily
* Handle typing, filing, and administration to support the CSD and Centre Management Team
* Collect and provide feedback to Centre Management on visitor comments
* Maintain accurate and computerized databases on necessary information
* Use and maintain spreadsheets to update statistical data and performance monitoring information
* Understand the building's unlocking and locking up procedures and assist if necessary
* Assist in emergency situations
* Manage photocopying for tenants
* Undertake learning and development activities, such as attending training events
* Work with the Centre Management Team in conducting surveys for the CSD service
* Support retailers by developing and building relationships
* Log and update Centre Faults
* Work alongside colleagues, contractors, and customers in a pleasant and cooperative manner
* Ensure the CSD desk is well-presented, tidy, and welcoming to all customers
* Complete additional tasks as reasonably requested by the Centre Management Team
Person Specification:
* Promote a clean and safe working environment by ensuring all tasks are conducted in line with company policies and procedures
* Ensure all health and safety procedures are applied in compliance with legislation and company policy
* Maintain critical standards for professionalism, service, speed, and quality assurance
* Adhere to new policies and procedures to ensure a respectful workplace
* Sound communication skills
* Good Customer Service skills
* Ability to respond effectively to urgent customer requests
* Attention to detail
* Flexibility and adaptability to change
Benefits:
* 24/7 GP: Speak to a UK-based GP from home
* Mental Health support and Life Event Counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access Perks at Work, our innovative employee app
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services, providing essential services that improve the spaces and places that matter most. ABM delivers custom facility solutions across a wide range of industries. In the UK, we service iconic sites with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM is committed to promoting diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion, or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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