Job summary The post holder will be a member of the Cancer Team responsible for the administration of the out-patient pathway in line with national targets. Main duties of the job The post holder will be a member of the Cancer Team responsible for the administration of the out-patient pathway in line with national targets. They will assist in collecting Cancer Waiting Time Data for their nominated site, focussing on the new 28 day target, using the tracking and electronic recording systems currently in use by the Trust, to ensure that patients do not breach any targets set currently or in the future. To work as part of the Cancer Services Team to ensure cross cover, cover for periods of annual and sickness leave and continuity of service across all site-specific tumour MDTs, as directed by the MDT Co-ordinators. To work strictly within the Government's targets for outpatients and Choose & Book, ensuring patients pathways are in line with national targets. To accurately record the data relating to outpatient pathway ensuring that all data is correct and up to date and ensuring that action is taken to amend any data errors. About us Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology. Our Values We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences. Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job. Date posted 13 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Full-time Reference number MDT Assistant -Float Job locations Bedford Hospital NHS Trust Kempston Road Bedford MK42 9DJ Job description Job responsibilities To book appointments in line with national guidelines. To support the triage process and monitor timeliness of the Consultants triage in all services. To work with the diagnostics services when booking Straight to Test Pathways To assist with the process of Bounce Back of referrals that are incomplete. Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face. To assist in the daily monitoring of performance against agreed Waiting Time Targets for diagnosis and treatment for patients on a Cancer pathway, as directed by the MDT Co-ordinators. To support the MDT Co-ordinators to manage and track the patient through every stage of the patient pathway on a daily basis, to ensure that diagnostic tests and any subsequent treatments are achieved within the targets, as directed by the MDT Co-ordinators To develop an understanding of the Cancer Waiting Times Targets to ensure that the 28/31/62-day targets are met. To develop a knowledge and understanding of patient pathways for allocated tumour site/s. To assist with the checking of outcomes of patients attending outpatient clinics via Two Week Wait referrals and progress the booking of any required tests within deemed timescales, as directed by the MDT Co-ordinators. To assist in the daily monitoring of performance against agreed Waiting Time Targets for diagnosis and treatment for patients on a Cancer pathway, as directed by the MDT Co-ordinators including liaising with Radiology and Outpatients booking to ensure optimal pathway for the patient. To support the MDT Co-ordinators to manage and track the patient through every stage of the patient pathway on a daily basis, to ensure that diagnostic tests and any subsequent treatments are achieved within the targets, as directed by the MDT Co-ordinators To support the MDT Co-ordinators to escalate patients appropriately to ensure that diagnostic tests and any subsequent treatments are achieved within the targets, as directed by the MDT Co-ordinators To support the MDT Co-ordinators in the early identification of potential breaches in relation to treatment or patients delayed in diagnostic pathways and to support in the escalation of such issues to the MDT Co-ordinators (or in their absence, the Cancer Services Manager) to enable relevant actions to be taken to overcome problems with meeting targets. To support the MDT Co-ordinators along with clinical colleagues in collating, validating and entering relevant patient information onto Somerset Cancer Registry on a daily basis to ensure that accurate timely patient information is available at all times, as directed by the MDT Co-ordinators. To support the MDT Co-ordinators to ensure that all waiting times information is kept up to date to support monthly submissions made by the Cancer Information Analyst to Open Exeter within the timescales set down. To support the MDT Co-ordinators in ensuring that all mandatory data set items pertinent to the tumour specific data sets are collected, as directed by the MDT Co-ordinators. These maybe subject to change as the data sets, systems and procedures are developed. To support the MDT Co-ordinators to enable the Cancer Services team to cross cover and provide continuity of service to all MDTs, as directed by the MDT Co-ordinators. To undertake any work that the Cancer Services team may require support for, that is appropriate to their skills and knowledge, as directed by the MDT Co-ordinators, particular in times of staff annual leave. To undertake any work as detailed by the MDT Co-ordinators or Cancer Services Manager. Dealing with queries from consultants and other Trust staff and to have the initiative to know when help from a more senior staff member is required. Have an excellent telephone manner; this is imperative to ensure that clear and concise information is exchanged to patients and staff. Working within set work patterns, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to the Cancer Manager/Deputy cancer Manager Work flexibly across the department as required. Entering and retrieving data from hospital computer systems. Data quality validation under supervision. Job description Job responsibilities To book appointments in line with national guidelines. To support the triage process and monitor timeliness of the Consultants triage in all services. To work with the diagnostics services when booking Straight to Test Pathways To assist with the process of Bounce Back of referrals that are incomplete. Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face. To assist in the daily monitoring of performance against agreed Waiting Time Targets for diagnosis and treatment for patients on a Cancer pathway, as directed by the MDT Co-ordinators. To support the MDT Co-ordinators to manage and track the patient through every stage of the patient pathway on a daily basis, to ensure that diagnostic tests and any subsequent treatments are achieved within the targets, as directed by the MDT Co-ordinators To develop an understanding of the Cancer Waiting Times Targets to ensure that the 28/31/62-day targets are met. To develop a knowledge and understanding of patient pathways for allocated tumour site/s. To assist with the checking of outcomes of patients attending outpatient clinics via Two Week Wait referrals and progress the booking of any required tests within deemed timescales, as directed by the MDT Co-ordinators. To assist in the daily monitoring of performance against agreed Waiting Time Targets for diagnosis and treatment for patients on a Cancer pathway, as directed by the MDT Co-ordinators including liaising with Radiology and Outpatients booking to ensure optimal pathway for the patient. To support the MDT Co-ordinators to manage and track the patient through every stage of the patient pathway on a daily basis, to ensure that diagnostic tests and any subsequent treatments are achieved within the targets, as directed by the MDT Co-ordinators To support the MDT Co-ordinators to escalate patients appropriately to ensure that diagnostic tests and any subsequent treatments are achieved within the targets, as directed by the MDT Co-ordinators To support the MDT Co-ordinators in the early identification of potential breaches in relation to treatment or patients delayed in diagnostic pathways and to support in the escalation of such issues to the MDT Co-ordinators (or in their absence, the Cancer Services Manager) to enable relevant actions to be taken to overcome problems with meeting targets. To support the MDT Co-ordinators along with clinical colleagues in collating, validating and entering relevant patient information onto Somerset Cancer Registry on a daily basis to ensure that accurate timely patient information is available at all times, as directed by the MDT Co-ordinators. To support the MDT Co-ordinators to ensure that all waiting times information is kept up to date to support monthly submissions made by the Cancer Information Analyst to Open Exeter within the timescales set down. To support the MDT Co-ordinators in ensuring that all mandatory data set items pertinent to the tumour specific data sets are collected, as directed by the MDT Co-ordinators. These maybe subject to change as the data sets, systems and procedures are developed. To support the MDT Co-ordinators to enable the Cancer Services team to cross cover and provide continuity of service to all MDTs, as directed by the MDT Co-ordinators. To undertake any work that the Cancer Services team may require support for, that is appropriate to their skills and knowledge, as directed by the MDT Co-ordinators, particular in times of staff annual leave. To undertake any work as detailed by the MDT Co-ordinators or Cancer Services Manager. Dealing with queries from consultants and other Trust staff and to have the initiative to know when help from a more senior staff member is required. Have an excellent telephone manner; this is imperative to ensure that clear and concise information is exchanged to patients and staff. Working within set work patterns, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to the Cancer Manager/Deputy cancer Manager Work flexibly across the department as required. Entering and retrieving data from hospital computer systems. Data quality validation under supervision. Person Specification Qualifications Essential oGood standard of general education oGeneral administration o4 or above in GCSE Math & English Desirable oIT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages Experience Essential oNHS experience oAbility to communicate both verbally and in writing routine information oExperience of working within a confidential environment Desirable oExperience of appointment procedures and processes Knowledge Essential oAbility to use Microsoft Word Package oExcellent communication skills - written and verbal. oMethodical, organised approach to work, with good attention to detail oAbility to work under pressure oAbility to prioritise own workload Desirable oNHS IT systems Person Specification Qualifications Essential oGood standard of general education oGeneral administration o4 or above in GCSE Math & English Desirable oIT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages Experience Essential oNHS experience oAbility to communicate both verbally and in writing routine information oExperience of working within a confidential environment Desirable oExperience of appointment procedures and processes Knowledge Essential oAbility to use Microsoft Word Package oExcellent communication skills - written and verbal. oMethodical, organised approach to work, with good attention to detail oAbility to work under pressure oAbility to prioritise own workload Desirable oNHS IT systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Bedfordshire Hospitals NHS Foundation Trust Address Bedford Hospital NHS Trust Kempston Road Bedford MK42 9DJ Employer's website https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)