Primary Support Role: You are the primary contact for users needing support with the Health Roster system. Whether its a technical issue, a question, or a complex problem, you help troubleshoot and find solutions. Coordinate with Allocate Support: You act as the intermediary between our team and Allocate Support, using the Allocate portal to raise any cases or questions, ensuring we receive the necessary support to maintain the Health Roster system. First Point of Contact: When users experience issues, you are the first point of contact. You handle initial troubleshooting and escalate to higher-level support if needed. Problem-Solving: You apply your problem-solving skills to resolve database issues and seek additional assistance from the Head of Healthroster when necessary. Assisting with Upgrades: You assist with system upgrades, helping to ensure a smooth transition for all users. Ensuring Roster Accuracy: You ensure rosters are accurate, compliant, and finalised to ensure proper payroll and scheduling. Managing Data: You handle data tasks such as uploading sync reports and creating user accounts, ensuring our data remains organised and current. Supporting Temporary Staffing: You provide support to the Temporary Staffing team, ensuring they have the tools they need to use the Health Roster system effectively. Health Roster Gateway Management: You manage the Health Roster Gateway, keeping it updated and troubleshooting any issues with staff hours and grades. Providing User Support: You offer friendly, helpful support to users with questions or needing assistance, making sure they feel supported. Generating Reports: You generate and distribute reports, providing necessary information for internal reviews and inspections. Building Effective Relationships: You collaborate with various teams and stakeholders, maintaining strong relationships to achieve common goals. Team Contribution: You contribute to the teams effectiveness by managing your workload and continuously improving your skills through training and development. Adhering to Policies: You follow all relevant policies and procedures to ensure smooth operations.