X 1 Cloud Support Lead
£48,300 - £50,000
HYBRID WORKING
We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
As a Cloud Support Lead, you will join a dynamic team and have line management responsibility for a number of engineers across multiple shifts and be an escalation point for both technical and operational issues relating to the Cloud Infrastructure and the services running on it. You will drive the delivery of technical projects as well as supporting larger cross-team deliveries as a key technical stakeholder. You will participate in technical R & D to deliver innovations that improve efficiency and effectiveness of our infrastructure solutions, enabling us to better meet the evolving needs of our clients and enhance overall system performance.
RESPONSIBILITIES
* Guiding and mentoring team members, fostering a collaborative and inclusive work environment.
* Oversee planning and execution of complex Infrastructure projects, ensuring alignment to business objectives and deadlines are met.
* Provide expert guidance on technical issues as an internal escalation point for the team and a key contact for other departments needing technical input. Support Major incident resolution and post-incident analysis.
* Provide efficient and friendly 3rd line support to a range of internal and external customers
* Assist the Cloud and Technical services manager in the day-to-day running of the team, ensuring shift/on-call are sufficiently manned and arrange cover where needed.
* Planning and delivering technical workshops within the business and to customers where required
* Maintain and monitor infrastructure platforms ensuring performance, capacity and uptimes meet defined SLAs and the organisation’s requirements.
* Work with various vendors and service providers to procure appropriate hardware, software and technical services and leverage support where needed.
* Create and maintain documentation of builds and processes and contribute to internal team knowledge base
* Maintain a good working knowledge of current infrastructure and future trends, helping drive innovation within the infrastructure and business
* Identify and raise changes in accordance with the company’s change management and control procedures
* Ensure compliance with professional standards including ISO27001 and regulatory requirements within the Energy Industry.
POSITION QUALIFICATIONS
* Degree (or equivalent) in Computer/IT related discipline (desirable)
* Microsoft Certifications (MCSE) or MCP in relevant subject (desirable)
* VMWare Certifications (desirable)
* CompTIA A+ certification (desirable)
* AWS/Azure certifications (desirable)
* ITIL (desirable)
ABOUT YOU
* Experience in leading, managing and motivating others in a team environment
* Experience in 1st/2nd/3rd line IT support
* Experience with enterprise infrastructure including clustered VMware servers, storage arrays, and disaster recovery solutions.
* Experience configuring and troubleshooting Microsoft Windows Server environments including Active Directory, GPO, Exchange/O365, IIS, SCCM, VMM
* Experience using automated monitoring and centralised patching tools
* Experience with automation techniques; scripting, ansible, terraform, lambda etc.
* Experience with firewalls, and network segregation.
* Good knowledge of Infrastructure security and hardening procedures
* Proven track record in leading and delivering complex infrastructure projects
* Experience deploying and configuring into a Cloud environments
* Experience with incident ticketing systems, ticket management, escalation and resolution within defined SLAs
* Ability to identify incident trends to escalate incidents in accordance with standard protocols
* Able to gather relevant information systematically to troubleshoot and resolve issues
* Good analytical, problem solving and decision-making skills
* Strong oral and written communication skills
* Able to demonstrate ESGs key values of
Excellence : be accountable to deliver our best
Passion : show how much we care each day
Integrity : do the right thing when no one is looking
Collaboration : work together to succeed together
COMPANY BENEFITS
* Life Assurance
* Health Cash Plan
* Enhanced Maternity Leave 13 weeks full pay 13 weeks half pay
* Enhanced Paternity Leave 4 weeks full pay
* Holiday buy scheme
* Employee Assistance Programme
* Discounted Leisure Memberships
* Cycle to work scheme
* EV & Hybrid Car Scheme
* Long Service Awards
* Private Medical Insurance
And many more!
For our full job specification please go onto our careers page under "Cloud Services" link below: Careers - ESG (esgglobal.com)