Are you passionate about delivering exceptional customer service? We are recruiting on behalf of a 5-star house builder looking for a Customer Service Advisor to join their dedicated team. This is an exciting opportunity to work for a company known for its outstanding quality and customer care within the residential property sector. Key Responsibilities: Act as the first point of contact for customers, providing support and answering queries throughout the home-buying journey. Manage customer calls and emails, ensuring swift responses and resolutions to any issues or concerns. Coordinate with internal teams, such as site managers and aftercare teams, to address customer needs and ensure smooth handovers. Handle post-completion queries, managing any reported issues and liaising with contractors to arrange necessary works. Maintain accurate records of all communications and actions taken, ensuring customer satisfaction is consistently high. What We’re Looking For: Proven experience in a customer service role, ideally within the housebuilding or property sector. Excellent communication and problem-solving skills, with the ability to handle queries professionally and efficiently. Strong organisational skills, with attention to detail and the ability to manage multiple tasks. A proactive and positive attitude, with a commitment to providing a high standard of customer care. What’s on Offer: Competitive salary and benefits package. The opportunity to work for a leading, 5-star rated housebuilder. A dynamic and supportive working environment with opportunities for career growth.