Executive Support Engineer An IT Executive Support Engineer is required to support UK office locations. We are seeking a highly skilled IT Executive Support Engineer to provide dedicated technical support to senior executives and VIP users. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services. Key Responsibilities / Accountabilities: Serve as the first point of contact for all high-priority incidents/requests for executives & senior business stakeholders. Provide 1st - 2nd line IT support to over 500 global VIP employees. Manage tickets via service management tool ServiceNow. Set up & maintain laptops, desktops, mobile devices, and peripheral equipment for executives. Offer mobile device support and advanced troubleshooting (Apple & Android technologies). Proactively identify potential technical issues and implement preventive solutions with advanced troubleshooting and root cause analysis. Liaise with and delegate tasks to relevant teams for escalation. Support the Exec Support Specialist and escalate support issues to the Head of IT where necessary. Ensure seamless functionality of Microsoft Office 365, collaboration tools, and enterprise applications. Administer Active Directory Users and Computers. Knowledge and Experience: Microsoft Windows 11. Microsoft Office O365. Microsoft Teams. Video Conferencing Technologies. Apple OSX/Apple Mobile. Active Directory. Mimecast. ITIL Best Practice. Remote Support Tools. Professional Qualifications: Relevant professional IT qualifications. ITIL Foundation V4.