Role: Customer Engagement Administrator
Contract Length: until 30/06/2025
Location: Sentinel House, Fradley Park, Lichfield - expectation to attend office 5 days per week at the beginning and 2 days per week once trained.
PURPOSE
* Supports partnering and customer engagement activities. Provides advice and information to external customers or provides support to teams working on larger engagement projects involving a variety of stakeholders.
* Required to work with technical information and expected to draw on a number of sources to deliver required tasks.
* These roles are office based and required to interact with internal and external customers.
* These roles work to standardised procedures and are required to plan and organise their own work to achieve short term results.
ACCOUNTABILITIES
* Maintains customer focus, promoting good relationships with our customers and enhancing the environment Agency’s reputation.
* Co-ordinates and compiles information from a variety of sources, carries out routine analyses and contributes to the team’s work.
* Chases and tracks information to ensure the execution of own activities, for example following up
* customer enquiries or tracking planning consultations with local authorities.
* May be required to monitor delivery of service and determine priorities to ensure service levels are
* maintained for the team in accordance with their area of delivery.
* May act as an initial point of contact for the team, communicating and filtering information to ensure
* technical and/or scientific advice and support is delivered accurately, and in a timely manner.
* Considers commercial implications of work undertaken.
* Operates and maintains data and information systems effectively. Ensures records are stored
* accurately, are up to date and readily accessible to facilitate team activities.
SKILLS
* Good level of literacy and numeracy required.
* Required to build relationships based on understanding customers’ needs and providing the servicerequired.
* Required to use standard IT packages efficiently to deliver work and able to learn specialised systemsas required.