Main area: Mental Health
Grade Band: 6
Contract: Fixed term: 12 months (N/A)
Hours: Full time - 37.5 hours per week (Happy to discuss flexible working)
Job ref: 437-6705876
Employer: Greater Manchester Mental Health NHS Foundation Trust
Employer type: NHS
Site: City wide
Salary: £37,338 - £44,962 Per annum, Pro rata
Salary period: Yearly
Closing: 15/12/2024 23:59
Job overview
Are you a confident leader who can inspire and empower diverse administration teams? Do you excel in streamlining processes and driving excellence in administrative functions? If you possess a passion for healthcare and a talent for effective leadership, we invite you to apply for the role of Administration Coordinator within our Greater Manchester Mental Health Talking Therapies Division.
In this pivotal position, you will oversee the administrative function, ensuring seamless day-to-day operations across various admin teams. Your role is instrumental in enhancing administrative efficiency and quality, while also managing data and supporting a range of meetings and projects.
We are in search of a creative leader with a proactive approach to resource management and a flair for process improvement. Your strategic contribution will be essential in optimising the administrative function, ensuring efficiency and effectiveness within the Division.
Main duties of the job
1. Analyse work streams/processes within the division, making judgments on how to improve current administrative systems.
2. Proactively plan and implement changes to working practices and/or systems to improve service efficiency and the meeting of required targets.
3. Closely monitor performance data to ensure all services meet both internal and external targets.
4. Communicate complex information regarding processes and procedures effectively.
5. Contribute to divisional and service development projects, initiating and implementing change where necessary.
6. Develop an agile administration team capable of responding flexibly to the changing demands of individual services and the overall division.
7. Manage divisional administrative resources ensuring that agreed performance standards and competencies are met.
8. Oversee the operation of efficient administrative systems, including developing new services and processes.
9. Ensure clear objectives and targets are set within the administrative team.
10. Handle complaints, recommending and implementing corrective actions and drafting complaint responses.
11. Manage the administration budgets in line with Trust Standing Financial Instructions/orders (SFIs).
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford, and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester.
Our people enjoy their work, have opportunities to learn and develop their skills, and are encouraged to generate new ideas that improve care for our service users.
Person specification
Education/Qualifications
* Educated to degree level or equivalent knowledge gained through relevant experience.
* Relevant level 5 competency-based qualification (Leadership / Management) or equivalent.
Experience
* The ability to manage change in a controlled environment.
* Worked in a confidential environment.
* Previous experience working in a customer care environment.
* Previous experience of supervising/managing a team including supporting staff wellbeing.
* Experience of completing staff appraisals and PDP.
* Experience of delivering staff training.
* Experience of planning and implementing new administrative procedures.
* Previous experience of recruiting staff.
* Previous experience of investigating and handling complex HR issues.
* Demonstrable experience of using clinical and financial systems.
* Experience of managing and maintaining budgets.
* Previous experience of carrying out audits (data input).
* Experience of contributing to continuity planning and associated documentation.
Knowledge
* Proven experience/understanding of methods of change management and how to implement change.
* Knowledge/experience of applying HR policies and procedures.
* Knowledge of Talking Therapies pathways.
* Knowledge of identifying and resolving data quality concerns.
* Knowledge of local and national Talking Therapies targets.
Skills and abilities
* Excellent communication skills (written, oral and presenting).
* Ability to prioritise tasks.
* Proven organisational skills.
* Excellent negotiation skills in dealing with difficult situations.
* Excellent judgemental and analytical skills.
* Ability to write Standard Operating Procedures.
* Ability to recognise opportunities to enhance service delivery.
Other requirements
* Punctual and reliable.
* Flexible to the needs of the service and adaptable to change.
* Able to thrive in a busy high-pressure environment.
* Self-motivated and have the ability to motivate and inspire others.
* Commitment to set and achieve high standards.
* There is a requirement to travel across the footprint of the Trust.
* Ability to carry out duties remotely.
Important Information about working for GMMH:
All positions within the Trust are subject to satisfactory pre-employment checks. For further information on the checks required please visit the NHS Employers website.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups.
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