Growing Hospitality Business based in the West Midlands are looking for a Digital Project Manager to work alongside the leadership team to mature back office activities and improve their use of digital capabilities. This will involve improving the use of the firms CRM system and improving processes, reporting, governance and metrics. This is an initial 6 month contract, is outside IR35 and requires 3 days onsite in the Walsall office. THE ROLE The Project Manager will be responsible for delivering: Defining, managing and overseeing all back office operations and improving current processes. Be able to identify risks and issues and be able to develop mitigation strategies and monitor progress and drive actions to manage impact. Be able to look at how the current CRM system is being used and work with stakeholders to be able to maximise its capabilities. Prepare and maintain comprehensive project documentation. Liaise with vendors and suppliers to secure necessary services and materials. Evaluate and implement processes to improve back office efficiency and effectiveness Liaise with the executive board to understand what are the main project requirements and update them in a timely manner as to progress with each project. THE ROLE The Digital Project Manager will have prior experience of: Prior experience as a Digital Project Manager with experience of working on CRM projects. Desirable but not essential to have prior experience of working at a Digital Agency Excellent stakeholder management skills from executive level downwards Able to define and track key performance indidicators and success metrics Detail orientated with strong problem solving skills Experience with website management, social media platforms, and digital marketing strategies. Have stakeholder management experience of working with external vendors, partners, and stakeholders to orchestrate successful outcomes. PMP or similar project management certification is a plus, however, must be comfortable with Agile and Waterfall approach as well as overall program management. Have a digital first mindset. For more information please reach out to Lauren Stutz at La Fosse - ADZN1_UKTJ