Department: Health and Social Care (Qualified and Non-Qualified)
Operation: Sanctuary Students
Closing Date: 02/02/2025
Requisition: 222839
Location: New Court, Lansdown Road, Cheltenham, GL50 2JG
Salary: £12.06 per hour
Hours: 28 hours per week - Rotational 12 hour shift pattern - 2 shifts on and 4 shifts off
Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Private Retirement service, New Court, Cheltenham.
At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.
The role of Concierge will include:
* Ensuring an exceptional service is provided to owners and offering support before, during and after they have moved into New Court, being on hand to provide them with a feeling of complete comfort and reassurance.
* Communicating with our Homeowners, relatives, and friends to build an understanding of their interests, encouraging participation in activities as well as planning activities/events.
* Developing and delivering effective administrative procedures.
* Providing an effective concierge service including answering the telephone, coordinating on-site appointments, taking restaurant bookings, and supporting the bar and restaurant service.
* Ensuring that the health and safety and security of the service is maintained to create a safe and secure environment.
* Ensuring that the highest level of customer service is maintained at all times.
* Supporting the marketing and sales process and assisting new customers as they arrive.
Skills and experiences:
* Experience of working in the extra care, luxury retirement, or hospitality sector or in a similar front-line role.
* Ability to work as part of a team and on own initiative.
* Experienced in customer service with excellent interpersonal skills.
* Friendly and approachable attitude with the ability to communicate and engage with our residents, visitors, and colleagues.
* Have a caring and compassionate attitude, always ensuring that owners’ dignity and privacy is respected at all times.
* Basic health and safety knowledge.
* Level 2 Diploma in Front of House Reception is desirable.
Ready to join us?
As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:
* 28 days annual leave (including public holidays) pro rata.
* A pension scheme with employer contributions.
* A variety of online discounts and rewards from major retailers.
* Health and well-being plans.
* Life assurance.
* Family friendly arrangements, including opportunities for flexible working.
* Tax efficient savings through our Cycle to Work scheme.
* A wide range of learning and development opportunities.
Job Reference: 222839
Closing Date: 2 February 2025
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
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