Workshop Controller Rygor Service Solutions, Reading VMU £35,000 ⏰ 45 hours, Monday to Friday Your Role If you are looking to work with the UK's largest Mercedes-Benz commercial vehicle dealership, who has been announced as a Great Place to Work for three years running, look no further Rygor Service Solutions are looking for an experienced and dedicated workshop controller to help lead and inspire the workshop team at their fleet workshop in Reading. To manage the flow of work through the workshop, to ensure quality and compliance of all works carried out. A focus on maximising utilisation and ensure technicians are working efficiently, safely and to all Rygor and Mercedes-Benz guidelines. To guide the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are always adhered to. ⭐ Role Level on the Rygor Career Journey Map: M1, Supervisor/Team Leader. This role means you have taken your first step into leadership within the company and are passionate about inspiring those around you to be their best. You live and breathe our company values act with integrity and kindness and are resilient when times are challenging. You may not be the line manager for your colleagues, but you are a role model for them and are their first point of contact if they have a query. You work with your line manager to ensure employee happiness, engagement and success – great communication is at the heart of what you do. What’s it like to be part of Team Rygor? “Rygor is a great place with equal opportunities for everyone and they are Rewarding, Reliable and Respectful and choosing Rygor to grow your career is something no one can regret.”- Patrick, Technician ️ Day to day, you will: Ensure the workshop processes are followed for every job. Receive job cards from service reception, pre-time each job and allocate work to technicians, to maximise sold hours and monitor job progress. Obtain authorisation for any additional work required, either through service reception or by direct contact with the customer. Oversee MOT, to ensure quality and compliant workmanship and a first-time pass rate. Ensure 100% sign-off on completed inspections, ensuring our customer’s Operator’s license is safe and legal. Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action. To supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs. To ensure that job packs have been audited and are in a condition to be processed through to administration/invoicing. To monitor workshop loading and ensure continuity. Measure technician’s activity and performance, to deliver a quality and compliant first-time fix. Arrange for the customer to be informed that the vehicle has been completed. Ensure that the image and levels of customer service within the department are in line with Rygor standards, to ensure company reputation is upheld. Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met. Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered. Ensure the workshop is kept clean and tidy, always. Ensure all customer complaints are dealt with quickly and effectively or escalated as per Rygor’s complaint process if required. To be responsible for the supervision of junior staff, ensuring that their designated duties are performed correctly, highlighting any problems, quality issues or shortfall areas and identifying training needs. Ensure that all service processes (including quality checks and MOT) and company policies are adhered to. Manage and oversee workshop apprentices, from a training and wellbeing perspective. Ensure that within their area of operation, all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to. Scheduling and deadline management. Handle all internal and external customers and suppliers with courtesy and ensure the Rygor and Mercedes-Benz experience is always delivered to all contacts, always. ⚙️ Skills & Behaviours Required for this Role: Qualifications - Qualification - You will need to be level 3 (NVQ or City and Guilds or IMI Qualification) in HGV Vehicle Repair and maintenance. What’s more, you will need the ability to identify worn and faulty components in accordance with the DVSA Standards and have a current, full UK driving license for the relevant vehicle classes. Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges. Motivation - To ensure personal and team success, being motivated is essential and is a key part of your role and it is part of being a brilliant team player. Time Management- Ability to prioritize and complete tasks within timeframes to meet customer demands and maintain workshop efficiency. Our Values & Behaviours We’re looking for incredible team members who share their values and can add to their culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. You can read more about their values and behaviours on their website. Rewarding I am grateful. I am courageous. I am curious. ✔️ Reliable I am honest. I am attentive. I am trustworthy. Respectful I am inclusive. I am resilient. I am kind. Benefits for you Overtime opportunities A day off for your Birthday 20 days of annual leave per year Four times death in service benefit Branded uniform and boot allowance. Working for an official Great Place to Work ™️ and UK Best Workplace for three years running Working for a Best UK Workplace for Wellbeing Working for a UK Best Workplace for Development. Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards Recipients of the Bronze Award under the Armed Forces Covenant. Access to 100s of employee perks on Perkbox Auto-enrolment pension Enhanced Maternity and Paternity pay policies Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion) Mental Health First Aiders Toolbox insurance Reward and recognition programmes, including our annual Rygor Group Awards Annual appraisals programme and progression opportunities Manufacturer training and access to our in-house training hub Long service recognition About Rygor Service Solutions Rygor Service Solutions is part of the industry-renowned Rygor Group, which also owns Rygor Auto (an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.) Rygor Service Solutions is their independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers' premises, or totally mobile servicing solutions. They look after some of the UK’s largest fleets, including Tesco, Ocado, and Brakes. And are committed to keeping them on the road, serving their customers. Rygor Group has multiple industry and network awards under their belt and provides exceptional customer service. What’s more, they are officially a Great Place to Work™️ three years on the run, meaning they really do have a great company culture which embodies their values of Rewarding, Reliable and Respectful. ⭐ Diversity, Equity, Inclusion and Belonging (DEIB) Rygor is committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. They are an award-winning community of professionals from all walks of life and believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Our Process When applying please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.