Main area: Booking Clerk Grade Band 3
Contract: 6 months (Fixed Term contract ending on 31/08/2025)
Hours: Full time - 37.5 hours per week
Job ref: 820-6907633-CF
Employer: Birmingham Community Healthcare NHS Foundation Trust
Employer type: NHS
Site: Gee House
Town: Birmingham
Salary: £24,071 - £25,674 per annum (pro rata)
Salary period: Yearly
Closing: 12/02/2025 23:59
Job overview
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
We are looking for enthusiastic, hard-working staff members to work in our busy Central Booking Service (CBS) within the Children and Families Division.
The main duties for the post holder will be to provide support to the Central Booking Service and Operational Team Leader in order to provide a prompt and professional appointment booking and call management service to parents/carers/service users. The post holders will work as part of the CBS Team to ensure that referrals to clinical services are processed appropriately in a timely manner. The post holder will also be managing waiting lists, and ensuring patient appointments are booked with parents/carers over the telephone and also on the RIO system in line with the Central Booking Service processes.
The post holder will also ensure that there is prompt and accurate inputting of the clinical activity data onto the RIO system.
Main duties of the job
The Central Booking Service (CBS) is often the first contact a parent/carer will have with the Children & Families Division and may be regarded as the ‘shop window’ for the Community Paediatric, Inclusion Services, Health Visiting Services and Educational Health and Care (EHC). The post holder will be required to provide excellent customer service to all service users ensuring that they are polite and courteous at all times.
The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up-to-date knowledge of all services included within the Central Booking Service (CBS) which will enable them to deal with any service related queries. This is a multi-skilled and multi-tasked role, and therefore the post holder will be expected to rotate with other staff members to cover all areas within the CBS on a regular basis.
Detailed job description and main responsibilities
* Responsible for the management of clinics and waiting lists, within Community Paediatrics, Inclusion Services (Speech and Language Therapy, Physiotherapy and Occupational Therapy), Health Visiting & EHC.
* Prepare and track clinical records for all patients booked within the CBS, ensuring that appropriate records such as referral letters are filed/stored appropriately in accordance with the Trust’s Policies and Procedures.
* Responsible for the management and booking of appointments on the Patient Administration System (RiO) system as well as the Choose & Book system.
* Responsible for calling the parents/carers of children who have not attended their appointments in order to ascertain the reason why and rebook a new appointment within the appropriate targeted timescales.
* Responsible for carrying out any clinic changes/cancellations on the RIO system in accordance with the CBS Standard Operating Procedures (SOP).
Person specification
Education and Training
* 5 GCSE passes including English at C or above or relevant administrative experience or qualifications.
* RIO experience.
* Competent user of MS Word, Excel, Access.
Experience
* Experience of working with the General Public.
* Competent in communication and organisation.
Motivation and Disposition
* Ability to work as part of a team.
* Ability to prioritise workload and use own initiative.
Other relevant Factors
* Enthusiastic, Pleasant manner.
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification.
Equality, Diversity and Inclusion
Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible, will actively consider requests made and support these where practically possible.
Benefits of working for us:
* Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements.
* Attractive relocation payment if you relocate to the local area.
* Discounts for local and national retailers.
* Dedicated well-being services for all employees.
* Flexible working where possible.
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