Role Overview We are seeking a proactive Customer Service Advisor to join our vehicle maintenance and service plans team. In this role, you will be responsible for managing communications with customers regarding third-party maintenance and service products from the point of order handover, through delivery, and throughout the service life. This role involves actively engaging customers over the phone to help them make informed decisions about maintenance plans that cover essential services such as servicing, tire replacement, and perishable items. Your primary goal is to provide peace of mind by guiding customers through the benefits of monthly payment plans, ensuring a smooth, reliable process, and delivering excellent customer service. Your Responsibilities Manage Customer Communications: Take ownership of all communications with your assigned customers across phone, email, and online portals. Proactively handle inbound traffic and queries, ensuring a smooth and consistent experience for every customer. Product Guidance & Sales: Present and explain the benefits of service and maintenance products tailored to customer needs. Guide customers in selecting plans that cover services, tires, and perishable items, providing peace of mind through a monthly payment option. Enhance Customer Experience: Create a positive, memorable experience by delivering consistent, clear information and following up on customer needs, ensuring they feel informed and supported throughout their vehicle ownership. Quality & Performance Goals: Maintain and improve customer satisfaction scores, including enhancing company ratings on platforms like Trustpilot by consistently delivering high-quality service. Continuous Process Improvement: Strive for a seamless, efficient process from initial contact to plan purchase, providing a smooth experience regardless of vehicle manufacturer or financing arrangement. Your Skills and Qualifications Excellent communication skills and ability to explain products in a clear, friendly, and professional manner. Customer Service Excellence: Strong focus on delivering exceptional customer experiences, with an ability to empathize and engage customers positively. Sales Acumen: Ability to identify customer needs and guide them in making informed purchasing decisions for maintenance plans. Strong problem-solving skills and attention to detail to ensure customer queries are handled effectively. Attention to Detail: Accuracy in managing customer details and tracking communications to ensure a seamless process. Product Knowledge: Willingness to learn about vehicle maintenance services and products thoroughly to provide informed advice Time Management: Efficient in managing multiple customer accounts and communications while meeting service goals. Team Collaboration: Ability to work well within a team, sharing insights and supporting colleagues for a cohesive customer experience. Tech-Savvy: Comfortable using CRM software, online portals, and digital communication tools to manage customer accounts. Resilience: Able to handle high call volumes and stay positive under pressure, maintaining quality interactions with every customer. Why join us? A great environment with a positive and supportive culture Career development and excellent training Company Pension scheme Discretionary Yearly Bonus (Target & Performance related) A competitive salary with Yearly Pay Reviews This is an exciting time to work with our ever-growing company, if this role interests you please click Apply. Our behaviours and values are incredibly important here at Select. We have developed a number of core values that we believe are really key to our success, it's not just what we do it's also about 'HOW' we do things. Our Select Car Leasing Values are: 'DRIVE' Dedication, Respect, Integrity, Value & Excellence.