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Working pattern:
Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
1. Provide friendly and thoughtful service – give welcoming, helpful, and considerate service every day, often managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience for our customers.
5. Support your store manager by deputising when they’re not working and delivering various HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement changes and encourage feedback.
7. Build relationships and participate in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
This job would suit people who have
1. A genuine care for the needs of customers and members.
2. The ability to balance leading/supporting your team and working on the shop floor.
3. Great people skills to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop your leadership skills.
6. The flexibility to work various shifts.
Why Co-op?
1. Full, paid training and support for your personal development and career growth.
2. 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
3. A pension scheme with up to 10% employer contributions.
4. Wagestream – a money management app offering access to a portion of your pay as you earn it.
5. 36 days of holiday (including bank holidays, pro-rata for part-time colleagues).
6. Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. YuLife – an app rewarding healthy behaviours with discounts and vouchers.
9. Rotas shared three weeks in advance and accessible on your phone.
10. Cycle-to-work scheme.
Building an inclusive workplace
We want diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting community demographics. If you have a disability, we can make reasonable adjustments in our recruitment process. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum job criteria. You can specify if you'd like to be considered under this scheme when applying. We will ask if you need adjustments to participate in the recruitment process.
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