Job summary
We are a small GP Practice based in S11. We have approximately 4000 patients.
We are looking for a flexible and enthusiastic Receptionist to join our friendly team.
The position is for 10 hours per week on a Friday, plus sickness and holiday cover.
We require someone with the flexibility to cover shifts between Monday - Friday 8am - when required.
Main duties of the job
The successful applicant with have excellent customer service skills and be flexible to cover their share of holiday and sickness when required.
General Practice experience preferred but not essential as full training will be provided to the successful candidate.
We are looking for a permanent member of staff.
The post is subject to the receipt of satisfactory references and DBS check.
About us
You will be joining an existing Reception team consisting of Reception Lead and three Receptionists.
Job description
Job responsibilities
Summaryof Role
To provide a highstandard Reception Service to the Patients, including ensuring that enquiriesare promptly, efficiently and courteously handled.
Reception Duties
Beresponsible for the opening and closing of the premises in the morning andevenings, including setting and restoring the telephone service and AlarmSystem
MonitorReception and Waiting Room areas, including making Patients aware oflate-running surgeries
Acknowledgeand arrange Patient appointments
Processprescription requests
Handlein-person/telephone enquiries
Liaisewith GPs and Practice staff regarding Patient issues
Liaisewith Hospitals re Patient blood results/queries etc
Updatecomputer and manual records, as necessary
Alterchanges of address/phone promptly on Patient records
Deliveries Sign delivery notes when received and put in the appropriate folder onreception
Followthe cold chain protocol when receiving vaccination deliveries
Followthe cold chain protocol for recording fridge temperatures twice daily when theHCA or Nurse is not on the premises.
Open,stamp and distribute the Internal Post by scanning onto SystmOne
Providecover for other Reception staff when necessary
NewPatient and Temporaryresidents registrations
Such other duties within the scope of therole as may be agreed from time to time.
Person Specification
Qualifications
Essential
1. Excellent customer service and problem solving skills
Desirable
2. Previous experience in working in a GP Practice
3. Knowledge of SystmOne - clinical system