Job summary We are a small GP Practice based in S11. We have approximately 4000 patients. We are looking for a flexible and enthusiastic Receptionist to join our friendly team. The position is for 10 hours per week on a Friday, plus sickness and holiday cover. We require someone with the flexibility to cover shifts between Monday - Friday 8am - 6.30pm when required. Main duties of the job The successful applicant with have excellent customer service skills and be flexible to cover their share of holiday and sickness when required. General Practice experience preferred but not essential as full training will be provided to the successful candidate. We are looking for a permanent member of staff. The post is subject to the receipt of satisfactory references and DBS check. About us You will be joining an existing Reception team consisting of Reception Lead and three Receptionists. Date posted 13 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A5431-25-0000 Job locations 2A Falkland Road Sheffield Yorkshire S11 7PL Job description Job responsibilities Summary of Role To provide a high standard Reception Service to the Patients, including ensuring that enquiries are promptly, efficiently and courteously handled. Reception Duties Be responsible for the opening and closing of the premises in the morning and evenings, including setting and restoring the telephone service and Alarm System Monitor Reception and Waiting Room areas, including making Patients aware of late-running surgeries Acknowledge and arrange Patient appointments Process prescription requests Handle in-person/telephone enquiries Liaise with GPs and Practice staff regarding Patient issues Liaise with Hospitals re Patient blood results/queries etc Update computer and manual records, as necessary Alter changes of address/phone no.s promptly on Patient records Deliveries Sign delivery notes when received and put in the appropriate folder on reception Follow the cold chain protocol when receiving vaccination deliveries Follow the cold chain protocol for recording fridge temperatures twice daily when the HCA or Nurse is not on the premises. Open, stamp and distribute the Internal Post by scanning onto SystmOne Provide cover for other Reception staff when necessary New Patient and Temporary residents registrations Such other duties within the scope of the role as may be agreed from time to time. Job description Job responsibilities Summary of Role To provide a high standard Reception Service to the Patients, including ensuring that enquiries are promptly, efficiently and courteously handled. Reception Duties Be responsible for the opening and closing of the premises in the morning and evenings, including setting and restoring the telephone service and Alarm System Monitor Reception and Waiting Room areas, including making Patients aware of late-running surgeries Acknowledge and arrange Patient appointments Process prescription requests Handle in-person/telephone enquiries Liaise with GPs and Practice staff regarding Patient issues Liaise with Hospitals re Patient blood results/queries etc Update computer and manual records, as necessary Alter changes of address/phone no.s promptly on Patient records Deliveries Sign delivery notes when received and put in the appropriate folder on reception Follow the cold chain protocol when receiving vaccination deliveries Follow the cold chain protocol for recording fridge temperatures twice daily when the HCA or Nurse is not on the premises. Open, stamp and distribute the Internal Post by scanning onto SystmOne Provide cover for other Reception staff when necessary New Patient and Temporary residents registrations Such other duties within the scope of the role as may be agreed from time to time. Person Specification Qualifications Essential Excellent customer service and problem solving skills Desirable Previous experience in working in a GP Practice Knowledge of SystmOne - clinical system Person Specification Qualifications Essential Excellent customer service and problem solving skills Desirable Previous experience in working in a GP Practice Knowledge of SystmOne - clinical system Employer details Employer name Falkland House Surgery Address 2A Falkland Road Sheffield Yorkshire S11 7PL Employer's website https://falklandhousesurgery.co.uk/ (Opens in a new tab)