Operations Manager – Car Parking &Traffic Management £36,000 to £40,000 per annum We are currently looking for an Operations Manager to manage the traffic operations – external traffic, green field parking and event services – for a number of major venues and events across the South East/East of England (Suffolk, Beds, Herts and North London). The ideal candidate will thrive in working in an outside environment. Weekend working is likely to be a regular requirement, particularly over the Spring and Summer period. This is a permanent role. A full job description for each role is available on request What you will be doing Be responsible for the planning, delivery and review of all allocated events throughout the calendar year, at the numerous prestigious sporting and entertainment venues we support – Premier League football stadia, horse racing courses, golf tournaments, Forestry England locations amongst others Ensuring the operations are conducted in a safe manner and to the client’s instructions and CSP standards Liaising with stakeholders, contractors and internal staff to ensure a safe environment Develop and nurture strong, effective and professional relationships with the client and other key operational contacts Managing a team of frontline zero hours casual workers Provide line management to all reports with a focus on proactive mentoring, coaching, development, and team succession planning. Ensure that CSP’s objectives are effectively communicated Support the recruitment & resourcing team with the recruitment of CSP’s (zero hours) frontline team to ensure that the appropriate number of geographically-based staff are sourced, retained and booked to support allocated contracts and events What CSP can offer you A competitive salary A non-contractual bonus scheme, dependent upon overall profitability A 37.5 hour working week – working 5 days out of 7, as required operationally Up to 25 days’ holiday (pro-rata – after qualifying service) plus Bank/Public Holidays A flexible working environment Pension scheme with excellent employer contribution Private Medical Insurance (after a qualifying period) Life insurance at 4x salary Access to salary sacrifice schemes A range of valuable medical and practical support services through an external Employee Assistance provider What we need from you A degree level standard of education You will have previous relevant experience in an operational management position, but not necessarily within a traffic management, events support service or related industry For the security & stewarding role, qualifications in Spectator Safety and a valid SIA Door Licence will be essential Knowledge and experience of the events or comparable industries and strong commercial awareness Experience of leading, managing and developing people Able to communicate clearly across field-based teams, departments and stakeholders A focus on excellent customer service Excellent time management skills Experience in providing multi-service delivery and a strong commercial awareness are desirable A full UK driving licence Vacancy details Salary: £36,000 - £40,000 pa Location: Head Office at Watford; fieldwork in the East / South East of England Closes: 22/01/2025 May close earlier if there are a suitable amount of applications