Pan
Pacific London brings understated, comforting, and approachable luxury to
London’s premium Square Mile. With its
elegant design juxtaposing old and new London architecture, the hotel fuses
together wellbeing innovation and impeccable service as a hallmark across a
myriad of dining and drinking destinations. Discover a different side of
London, from market stalls to Michelin-star restaurants and iconic landmarks,
all within easy reach of the hotel.
ABOUT
YOU
We are looking for a passionate and guests
focused Reception Manager to join our incredible Front Office team at
Pan Pacific London.
You show
confidence, empathy and professionalism when dealing with guests and
associates alike. You are calm under pressure and you desire to
deliver the best experience for our guests. If you are dedicated to
providing exceptional care while demonstrating great pride and
attention to detail in your work and you put people at the heart of
every decision you make, then we would love to hear from you.
JOB SUMMARY
Working as the Reception
Manager, your mission to take full responsibility for all aspects of the front office
operations. You will be responsible to the overall hotel operations in the
absence of an Executive Committee member.
You will provide a seamless registration and cashiering service for our
guests having the staff highly trained, motivated and supervised. You will pose
an accurate communication and follow up on guest requests and problems and
control the room rate availability on full-house nights to maximize occupancy
and revenue and protect guaranteed reservations. Your
tasks as a Reception Manager will include but not be limited to:
·
Manage and
supervise the reception team. This
includes training and scheduling staff.
·
Coordinate arrivals, departures and billing requirements, block rooms for arrivals and
ensure any discrepancies are resolved.
·
Review daily arrivals to ensure proper handling of Special Attention Guests, Return
Guests, and Groups.
·
Assure that
all financial and credit procedures are followed. Follow up on credit problems with Credit
Manager.
·
Review all
paid-outs, rebates, Petty Cash disbursements and Direct Billings.
·
Check cashiers’ work at end of shift to ensure all transactions are reconciled with
proper approvals and endorsements.
BENEFITS OF WORKING AS A RECEPTION MANAGER AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit
relationships, development and wellbeing. We offer you:
·
Access to Mental Health First Aiders
·
Celebrate your Birthday with an extra day off
·
Cycle to Work Scheme
·
Referral Scheme
·
Seasonal Ticket Loan
·
Enhanced Maternity and Paternity Policy
·
Eye Care Voucher Scheme
·
Social & Employee Wellness Activities
·
Employee Assistance Programme including 24/7
virtual GP and financial advisors
·
2 Hotel-Wide Social Events a year as well as
additional social gatherings
·
Flexible Work Policy
·
Dry cleaning for uniforms and work attire
·
Reward and Recognition – Star of the Month,
Manager of the Quarter and Star of the Year
·
Guest Experience Programme
·
Discount on our Food and Beverage Outlets
·
Discount on Internal Spa Treatments
·
Culture Club – Focuses on Diversity and
Inclusion
·
Friends and Family rates in our Hotel and the
Pan Pacific Hotel Group properties
·
Complimentary meals prepared for you by our
chefs
·
2 Study Days per year (fully paid and in
addition to your annual leave)
·
2 Volunteer Days per year (fully paid and in
addition to your annual leave)
·
Progression – our goal is to always to coach and
keep our employees helping you to develop and grow internally and within the
PPH Group
·
Additional YuLife Perks
ABOUT PAN PACIFIC LONDON
Operated by Pan Pacific Hotels
Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30
hotels and serviced suites in 22 cities across Asia Pacific, North America and
Europe, including seven development properties to be launched by 2025. Pan
Pacific strives to deliver sincere and graceful service to every guest who
appreciates luxurious hospitality. With a passion for excellence as our
promise, Pan Pacific is the trusted and timeless choice for memorable
experiences.
Come and join our hotel, a Forbes
Travel Guide Five-Star Property, most recently voted:
·
Hotel of the
Year, Group 2023 | Catey Awards
·
Hotel of the
Year, London 2022/2023 | AA Hospitality Awards
·
Forbes Five-Stars 2022/2023 | Forbes Travel
Guide
Our team can’t wait to welcome
you.
Please note that all applicants for the Reception Manager
must be eligible to live and work in the UK, without restrictions. Documented
evidence of eligibility for the Reception Manager will be required from
all candidates.