Job summary Post Title Team Administrator Service/Ward/Department Memory Assessment Service Borough Oldham (North Network) Band & salary scale Band 3 Hours of work 28 hours per week (4 days) Permanent Job overview: An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our passionate Memory Assessment Service. Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service. This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels. This is a varied role and you will be organising and booking clinics, managing staff diaries and dealing with telephone queries. You will be managing data for service KPI's and you will be supporting a busy MDT team. Main duties of the job Main Duties & ResponsibilitiesTo deal with telephone queries regarding appointments and other service queries. Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals. Prioritise own workload on a daily basis to meet various timescales and service KPI's.To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.Establish and maintain administrative systems. Booking of patient clinic appointments and rescheduling as required. Managing clinic waiting lists and spreadsheets. Using Tableau to monitor KPI's and service performance.Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required as well as booking appointments (including cancelling and rebooking as necessary), entering the outcomes and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way.To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required. Arrange meetings on behalf of the Memory Team as requested.To work with and support the team manager and the team in their day-to-day activities.To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis. About us We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our PennineCarePeople and do everything we can to make sure we're a great place to work. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. The Memory Assessment Service comprises of a team manager, nurses, occupational therapy and administration staff. This is a very friendly and hard working team who strive to support each other and welcome new members to the team. The role will be demanding due to increase service demand, but you will be well supported within a well established and friendly team. Date posted 11 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Pro rata Contract Permanent Working pattern Part-time Reference number 311-O577-24-D Job locations Block 4, Southlink Business Park. Hamilton Street Oldham OL4 1DE Job description Job responsibilities Post: Memory Assessment Service Team AdministratorBand: 3Responsible to: Memory Service Team ManagerMain Contacts: Internal or external contactsJob SummaryTo provide efficient and effective administration support to the Memory Assessment Service.To undertake the administration of all referrals received into the Memory Service.Reports to the Memory Team Manager who will provide ongoing support and guidance. Main Duties & ResponsibilitiesTo deal with difficult telephone queries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner. To take messages and redirect calls as appropriate on a daily basis from patients, relatives and professionals.To communicate with staff in maintaining timely procedures for data entry and answer queries relating to the information held on the Trusts electronic systems including managing referrals and inputting activity data on Paris.Prioritise own workload on a daily basis to meet various timescales involved.To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.Establish and maintain administrative systems, eg, filing and monitoring systems to support the Memory Service and to continuously review administrative processes and contribute to the development of the Memory Service alongside other team members and senior managers.Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required as well as booking appointments (including cancelling and rebooking as necessary), entering the outcomes and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way. Liaison with clinicians, patients and their relatives to organise appointments and visits.To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.Provide accurate and efficient administrative support including managing appropriate correspondence (eg, clinical discharge letters) on behalf of the Memory Clinic.Plan, arrange and take minutes of the team meetings on a regular basis. Arrange meetings on behalf of the Memory Team as requested.To work with and support the team manager and wider MDT in their day-to-day activities.To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.To work flexibly to cover administrative roles in the absence of colleagues and where requested to do so by a senior manager. Job description Job responsibilities Post: Memory Assessment Service Team AdministratorBand: 3Responsible to: Memory Service Team ManagerMain Contacts: Internal or external contactsJob SummaryTo provide efficient and effective administration support to the Memory Assessment Service.To undertake the administration of all referrals received into the Memory Service.Reports to the Memory Team Manager who will provide ongoing support and guidance. Main Duties & ResponsibilitiesTo deal with difficult telephone queries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner. To take messages and redirect calls as appropriate on a daily basis from patients, relatives and professionals.To communicate with staff in maintaining timely procedures for data entry and answer queries relating to the information held on the Trusts electronic systems including managing referrals and inputting activity data on Paris.Prioritise own workload on a daily basis to meet various timescales involved.To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.Establish and maintain administrative systems, eg, filing and monitoring systems to support the Memory Service and to continuously review administrative processes and contribute to the development of the Memory Service alongside other team members and senior managers.Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required as well as booking appointments (including cancelling and rebooking as necessary), entering the outcomes and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way. Liaison with clinicians, patients and their relatives to organise appointments and visits.To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.Provide accurate and efficient administrative support including managing appropriate correspondence (eg, clinical discharge letters) on behalf of the Memory Clinic.Plan, arrange and take minutes of the team meetings on a regular basis. Arrange meetings on behalf of the Memory Team as requested.To work with and support the team manager and wider MDT in their day-to-day activities.To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.To work flexibly to cover administrative roles in the absence of colleagues and where requested to do so by a senior manager. Person Specification education/qualifications Essential English / Math GCSE grade C or higher or equivalent Desirable Typing/Word processing qualification ECDL or equivalent qualification Experience Essential Working experience of Microsoft software. Desirable Experience of using electronic systems Previous clerical experience Ability to accurately input data note taking/making notes experience Knowledge Essential Office procedures and systems. Understanding of the importance of maintaining confidentiality Skills and Abilities Essential Ability to communicate effectively with all levels of Trust staff and external agencies Good keyboard skills Ability to prioritise workload effectively Good organisational skills Good written and verbal communication and interpersonal skills Ability to work as a team member and individually Conscientious and able to prioritise work to meet deadlines. Desirable Working with databases and generating reports Person Specification education/qualifications Essential English / Math GCSE grade C or higher or equivalent Desirable Typing/Word processing qualification ECDL or equivalent qualification Experience Essential Working experience of Microsoft software. Desirable Experience of using electronic systems Previous clerical experience Ability to accurately input data note taking/making notes experience Knowledge Essential Office procedures and systems. Understanding of the importance of maintaining confidentiality Skills and Abilities Essential Ability to communicate effectively with all levels of Trust staff and external agencies Good keyboard skills Ability to prioritise workload effectively Good organisational skills Good written and verbal communication and interpersonal skills Ability to work as a team member and individually Conscientious and able to prioritise work to meet deadlines. Desirable Working with databases and generating reports Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Pennine Care NHS FT Address Block 4, Southlink Business Park. Hamilton Street Oldham OL4 1DE Employer's website https://www.penninecare.nhs.uk (Opens in a new tab)