Hence why we need people like you to help us deliver on our promises. People who enjoy getting things done!
We have an opportunity for you to join our alliance with Clancy, Kier and Anglian Water, as a Contact Team Member on a Fixed Term Contract. You will be playing a key part in our drive to bring environmental and social prosperity to the region we serve through our commitment.
The Role:
Your role is at the core of our mission's success within the IMDS OMC. You'll be on the frontline, supporting our customers by booking appointments and addressing any concerns that may arise. Your commitment to delivering exceptional service to our customers is pivotal. Additionally, you'll assist in driving social media campaigns that can generate more appointments for our customers.
Here are some of the activities you will be involved with…
1. Serve as a primary point of contact for our customers, scheduling metering appointments, and gaining valuable insights into their concerns. These insights will be crucial for refining our services.
2. Maintain up-to-date systems and databases, providing valuable analysis to various stakeholders to aid in performance management reviews, ensuring we meet our service level agreements (SLAs).
3. Assist in the scheduling and planning of work activities, helping us efficiently serve our customers.
If you have the following we would love to hear from you…
Exceptional customer service skills, especially over the phone, and proficiency in IT is a must. Ideally, you have expertise in SAP and Genesys, which are the primary methods for booking and customer interactions.
Outstanding communication skills, both written and verbal, to effectively support our customers along with familiarity with other customer communication channels, such as social media, self-service, and email, is a plus.
If this sounds like you, don't delay and apply today!
What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.
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