Corporate Account Handler Location: Ipswich Job Type: Full-time, Hybrid (2 days in office/3 days at home) Salary: Competitive Join our successful Corporate division in Ipswich as a Corporate Account Handler. This role is ideal for a proactive problem solver who thrives in a fast-paced, collaborative, and competitive environment. You will be instrumental in providing exceptional customer service, retaining clients, and assisting in new client acquisitions. Day to Day of the Role: Build long-lasting relationships with clients, achieving 'trusted advisor' status. Prepare accurate client documents, obtain renewal terms, and provide alternative quotations before finalizing presentations for Account Executives. Handle mid-term adjustments proactively and responsively. Ensure all client details are recorded accurately and entered onto the system promptly. Manage queries about client policies directly or through their insurer. Confirm cover with relevant insurers, process policies, and chase up outstanding documentation. Prepare debit notes and summaries of cover, ensuring the secure delivery of policy documentation from insurers and checking the documentation prior to sending to clients. Address account queries and credit control matters promptly, highlighting any concerns to Account Executives/Directors. Adhere to key legal and regulatory policies to safeguard both personal and business interests. Required Skills & Qualifications: Previous experience as an Account Handler within the commercial insurance market is essential. Knowledge of cross-class risks such as Hospitality & Leisure, Manufacturing, Property, Casualty, Professional Indemnity, D&O, Motor Trade/Fleet is ideal. Experience handling corporate clients or SME commercial business is advantageous. Risk-aware, customer-centric, focused on achieving the best outcomes for customers. Working towards or holding Chartered Insurance Institute Qualifications (Cert CII, Dip CII, or ACII) is a plus. Educated to GCSE standard or equivalent, with intermediate knowledge of the commercial insurance industry. Diligent, process-driven, results-oriented, and initiative-taking in supporting team members.