Assistant Store Manager Cheshire Oaks | ESPA
Job Category: Sales & Business Development
Division: THG Beauty
Location: UK, Manchester
Job Type: Full-time
About THG:
We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
Life at THG BEAUTY:
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes ESPA, Ameliorate, and Grow Gorgeous – all loved and trusted by millions of fans worldwide.
ESPA:
Guided by 30 years' experience, ESPA’s luxury skincare products nourish and nurture your skin, creating a sensorial wellness experience.
Why be an Assistant ESPA Store Manager?
This is an exciting opportunity to join ESPA as a Store Manager in our brand new Cheshire Oaks store. The Assistant Store Manager will oversee daily operations, ensuring exceptional customer experience while leading and motivating the team to drive service and sales.
As an Assistant Store Manager for ESPA, you will:
Service:
* Ensure the store delivers a best-in-class level of customer service.
* Build customer relationships using CRM to provide tailored shopping experiences.
* Create a welcoming environment for customers.
* Resolve customer queries promptly and professionally.
* Lead the team to achieve retail financial goals and KPIs.
* Drive sales through exceptional customer journey and experience.
* Support business planning in line with the marketing calendar.
* Plan and execute events to drive traffic to the store.
People:
* Lead by example on the shop floor.
* Act as the store's Duty Manager as required.
* Engage and inspire the in-store team daily.
* Coach and develop your team on product knowledge and customer service.
* Provide observational feedback and foster a feedback-friendly environment.
* Support HR conversations respectfully and professionally.
Operational Excellence:
* Adhere to all procedures and H&S regulations.
* Ensure top hygiene standards in all areas.
* Maintain VM of all brands.
* Complete all audits on time.
* Communicate effectively with the team and HQ.
* Manage stock, including receiving POs and reporting stock loss.
* Support loss prevention to minimize shrinkage.
What skills & experience do I need to be an ESPA Assistant Store Manager?
* Experience in retail management is essential.
* Minimum 2 years of beauty experience is required.
* Knowledge of the ESPA brand and product mix.
* Experience in a FSS environment is preferred.
* Highly organized with strong communication skills.
* Full availability including weekends and bank holidays is imperative.
* Experience using Excel, Outlook, and Teams.
THG is proud to be a Disability Confident Committed employer.
THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
Because of the high volumes of applications, we endeavor to respond to every application within 14 days. If you haven't heard from us within that time frame, please contact our Talent team for further information.
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