About Us The Impact Team delivers high-quality digital solutions by building agile, cross-functional teams, enabling seamless cloud adoption, and providing specialist talent through staff augmentation to accelerate IT projects and drive innovation. Role Overview We are seeking a highly organised and proactive Operations Administrator to support our growing operations function. This role is essential in ensuring smooth day-to-day operations, with a primary focus on timesheet management, reporting, contracts, compliance, and general administrative support. The ideal candidate will have at least 5 years of experience in an operations or administrative role, thrive in a fast-paced environment, and possess excellent attention to detail. Key Responsibilities · Timesheet Management - Oversee contractor timesheets, ensuring accurate submission, approvals, and resolution of discrepancies. · Reporting - Generate and analyse operational reports to support decision-making. · Contracts & Compliance - Assist in managing contracts, ensuring adherence to industry regulations and company policies. · Payments & Invoicing - Process invoices, purchase orders (POs), and payments efficiently. · Operational Support - Provide general administrative assistance, contribute to process improvements, and handle ad hoc requests. · Stakeholder Coordination - Act as a key point of contact for contractors, clients, and internal teams. Key Requirements · 5 years of experience in an operations or administrative role (essential). · Familiarity with contracts and compliance (desirable but not essential). · Experience using Xero (or similar accounting software) and Harvest (or equivalent time-tracking software). · Strong organisational, analytical, and problem-solving skills. · Ability to manage multiple tasks efficiently in a fast-paced, reactive environment. · Excellent communication and stakeholder management skills. · Comfortable working in a hybrid setup (3 days in the London office, 2 days remote). What We Offer · Hybrid working flexibility. · Private healthcare. · Opportunity to play a key role in a growing operations team. · Training and development opportunities. · A collaborative and supportive team environment.