Job summary We have a fantastic opportunity to join our Outpatient Admin team as a Clerical Officer. Predominantly working in reception areas, whilst also being responsible for other admin duties such as opening and scanning the post/referrals. And being responsible for answering any telephone queries both from staff and patients. Main duties of the job The successful candidate will be able to demonstrate excellent interpersonal and communication skills with the ability to forge and maintain relationships. They will be able to demonstrate good administration skills. You will be able to demonstrate a good telephone manner, whilst being able to deal with challenging queries. About us We are delighted to offer a wide range of benefits to employees including: Cycle to Work Travel Scheme Childcare Vouchers with Salary Sacrifice Onsite Nursery Buying and Selling Annual Leave Car Leasing Employee Assistance Programme Employee Health and Wellbeing Extensive Reward Scheme Counselling Service Financial packages including Vivup and Wagestream Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network. Our values: We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are: Committed to Quality of Care Compassion Working together for patients Improving Lives Everyone Counts Respect and Dignity Got questions before you apply, please contact the recruiting manager to find out more. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata Contract Permanent Working pattern Part-time Reference number 423-7011707 Job locations Airedale General Hospital Keighley BD20 6TD Job description Job responsibilities DUTIES AND RESPONSIBILITIES To provide administrative support relating to the appointment bookings for the Outpatient Appointment Offices. Liaising with nursing staff, consultants, secretarial and other disciplines. Adhering to Trust and departmental standards. Inputting computer transactions to ensure correct details are recorded. Update the patient system1 record. Assisting patients with general enquires Being aware of the National Cancer Targets (2 week Wait) Being aware of the National Waiting Time Targets To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for the Outpatient Clinics in accordance with the booking requirements in a timely manner. Ensure the electronic patient casenotes tracking system is always updated. Protect patient privacy by ensuring that all data and information relating to them does not pass to unauthorised individuals or organisations by ensuring it is held in the strictest confidence. Help patients, relatives, and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information. To ensure all letters to patients/GPs are dispatched correctly and promptly. To ensure patient correspondence includes all appropriate information leaflets if required. Distribute case notes, clinic lists to appropriate areas, ensuring the notes correspond against the clinic list. Ensure appointment booking lists are marked clearly to the relevant areas. Data input as required into the Patients System1 record. Provide cross cover within the Outpatient Booking Offices as required for planned and unplanned leave as necessary. Ensure the effective and efficient running of the department by managing own workload, working on own initiative and planning and prioritising as necessary, act independently, deciding when necessary to refer to the appropriate Supervisors / Managers. Attend individual staff development reviews in which training and development needs will be identified and planned, also to ensure that you attend mandatory training as directed by the Outpatient Appointment Manager. Undertake any other duties as directed by the Outpatient Appointment Manager or Supervisor for the successful performance of the role. Job description Job responsibilities DUTIES AND RESPONSIBILITIES To provide administrative support relating to the appointment bookings for the Outpatient Appointment Offices. Liaising with nursing staff, consultants, secretarial and other disciplines. Adhering to Trust and departmental standards. Inputting computer transactions to ensure correct details are recorded. Update the patient system1 record. Assisting patients with general enquires Being aware of the National Cancer Targets (2 week Wait) Being aware of the National Waiting Time Targets To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for the Outpatient Clinics in accordance with the booking requirements in a timely manner. Ensure the electronic patient casenotes tracking system is always updated. Protect patient privacy by ensuring that all data and information relating to them does not pass to unauthorised individuals or organisations by ensuring it is held in the strictest confidence. Help patients, relatives, and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information. To ensure all letters to patients/GPs are dispatched correctly and promptly. To ensure patient correspondence includes all appropriate information leaflets if required. Distribute case notes, clinic lists to appropriate areas, ensuring the notes correspond against the clinic list. Ensure appointment booking lists are marked clearly to the relevant areas. Data input as required into the Patients System1 record. Provide cross cover within the Outpatient Booking Offices as required for planned and unplanned leave as necessary. Ensure the effective and efficient running of the department by managing own workload, working on own initiative and planning and prioritising as necessary, act independently, deciding when necessary to refer to the appropriate Supervisors / Managers. Attend individual staff development reviews in which training and development needs will be identified and planned, also to ensure that you attend mandatory training as directed by the Outpatient Appointment Manager. Undertake any other duties as directed by the Outpatient Appointment Manager or Supervisor for the successful performance of the role. Person Specification Qualifications Essential Good Basic Standard of Education demonstrating excellent communication skills and numeracy. Behaviours Essential Diplomatic, self-motivated and enthusiastic with a professional attitude. Experience Desirable Previous experience in a public facing role Person Specification Qualifications Essential Good Basic Standard of Education demonstrating excellent communication skills and numeracy. Behaviours Essential Diplomatic, self-motivated and enthusiastic with a professional attitude. Experience Desirable Previous experience in a public facing role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Airedale NHS Foundation Trust Address Airedale General Hospital Keighley BD20 6TD Employer's website https://www.airedale-trust.nhs.uk (Opens in a new tab)