We are an award winning organisation providing care at two main hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—and a number of community-based services across London, such as sexual health and HIV clinics.
With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities.
Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice—a place where people want to start their career and to grow with us through continued education, professional development and support.
Assistant Patient Administrator - Inpatient Wards
NHS AfC: Band 2
Main area: Inpatient Wards
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (Mon-Sun Bank Holidays and weekends 08.00 - 20.00)
Job ref: 289-CSS-1689-A
Site: West Middlesex Hospital
Town: Isleworth
Salary: £28,166 per annum incl. HCAS
Salary period: Yearly
Closing: 19/03/2025 23:59
Job overview
Assistant Patient Administrator - Band 2 Ward Clerk 37.5 hrs per week
Must work Saturday and Sunday and Bank Holidays 08.00 - 20.00 Weekday 18.5 hrs days negotiable
We are searching for a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards.
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.
You will be expected to provide administrative support to a diverse team including clinical staff.
The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where necessary:
* Wards
* Reception
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.
Detailed job description and main responsibilities
* Provide administrative support to the clinical team in the team assigned and provide cover across the Trust’s administrative resource
* File all paperwork appropriately
* Provide cover across the POD as and when required
* Ensure all procedures are followed re data capture for service specific outcomes
* Provide an excellent standard of service to patients at all times
* Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
* Photocopying, filing
* Greeting relatives as they enter the ward
* Booking follow up appointments
* Booking Transport
Person specification
Qualifications
* GCSE English and Maths or equivalent
Experience
* Previous administrative experience
* Experience of working within customer-driven service.
* Experience of Patient Administration System
* Able to use a hospital Patient Administration System
Skills & Knowledge
* Ability to work with diverse group of people
* Ability to work under supervision as part of a team
* Good organisational skills in order to plan and prioritise workload
* Willing to learn new systems
* Knowledge of filing systems.
* Able to file accurately and pay attention to detail
Important
* The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
* Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
* If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
* In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
* During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
* Employment at the Trust is offered subject to successful completion of a six month probationary period.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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