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IT Service Management Development Programme
Location: UK - London, UK - Hatfield, UK - Manchester, UK - Nottingham | Job-ID: 210341 | Contract type: Standard | Business Unit: Customer Success & Service Delivery
Life on the team
Our Service Managers are responsible for developing a long-term partnership with our customers by providing high-quality advice and support whilst coming up with creative solutions to challenges and helping organisations to address their business needs and objectives more efficiently. The service managers are the face of our services business and are often seen as an extended part of the customer team, through their proximity and solid understanding of the customer's business and its people.
Our Service Management division is placed right at the heart of our business and the services they provide for some of the world’s largest organisations help to keep the public safe, keep planes in the air, entertain the world and develop lifesaving drugs. By the end of the programme, you will have ownership for keeping some of these critical services running as well as driving new opportunities to grow the account.
What you’ll do
• Learn about Computacenter's core service offerings, develop your leadership skills and work towards industry-recognised qualifications
• Build strong long-lasting relationships with your customers and account teams to understand your customer's business objectives and goals and add value to new and existing services
• Lead customer and internal service review meetings to keep track of service performance, and key actions to ensure services are being delivered in line with contractual obligations and strategic goals
• Develop your knowledge of our technical services and commercial policies to ensure your customer's services run efficiently and the customer is happy
• Manage the operational costs and revenues, forecasting for new business opportunities and reporting on the financial health and performance of your customer account
• Identifying growth opportunities and working alongside the customer in helping them with their business and technology challenges.
• Sharpen your presentation and communication skills by presenting to customers and the account and leadership teams on account strategy and performance.
• Analyse key performance metrics and trends to look for ways in which you can provide additional value and innovation to improve or grow services
• Exposure to a global corporate environment with an opportunity to work with colleagues across the world (e.g. Spain, France, Germany, South Africa)
What you’ll need
• You are degree educated (any subject and any classification accepted) OR have two years customer facing or industry experience
• You’ll havea keen interest in technology and striving to achieve outstanding levels of service to customers.
• You’ll be personable with the ability to communicate and build relationships
• You’ll be hardworking and capable of managing multiple priorities.
• You’ll be personable with the ability to build relationships.
• You’ll need to be adaptable to situations and be proactive in problem-solving and decision-making
• You’ll need to be confident in speaking and delivering presentations to senior leaders and customers
• You are free from September 2025 to start the 10-month Service Management Development Programme
About us
Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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