We are currently looking for a Customer Service Advisor to work for our client based in Swindon. This will be a temp to perm position for any successful candidate that applies themselves correctly.
Duties;
* Build and maintain relationships with key customer personnel
* Ensure all emails, calls and online chats are responded to in a professional and timely manner, escalating to the Team Leader where required
* Liaise with internal teams to support in the smooth running of the operation
* Ensure daily tasks and deadlines are completed, escalating to the Team Leader where support is required
* Ensure adherence to procedures in line with company policy and best practice
* Complete reporting to the required standards, ensuring that reports are accurate and timely
* Ensure contractual KPI reporting is prepared to required timescales
* Support the Team Leader with continuous improvement initiatives
Requirements;
* Experienced IT user comfortable with adapting to new technologies and ways of working
* Excellent inter-personal skills, comfortable communicating with a variety of internal and external teams
* Strong team player, aware of individual impact and contribution to the business
* Able to co-ordinate a variety of tasks simultaneously and ensure timely completion of actions
* Good attention to detail
* Able to use own initiative and make decisions where required
* Passionate about delivering excellent customer service
Shifts;
* Monday to Friday
* 09:00 – 17:30
Pay;
* £24-£26k per annum
If you are interested in this position, please apply today, or contact our Swindon branch on01793 512635for further information.
Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive & Engineering, Driving & Industrial, Hospitality and Professional & Executive sectors.
#J-18808-Ljbffr