The Development Officer will support the Development Manager and Head of External Relations in delivering the organisation’s fundraising strategy to grow charitable income across individual and corporate giving. The post-holder will work with the Development Manager and the other Development Officer to maximise existing and develop new income streams, in addition to regular reporting to funders.
Role Summary
Be the first point of contact for Development, responding to a wide range of enquiries in person and by telephone, email, and letter in a professional and timely manner;
Build strong relationships across and between the organisation and its stakeholders, funders, sponsors, and supporters through efficient administration;
Manage low-mid-level individual giving and corporate sponsorship bids up to £10,000, and support the Development Manager and Head of External Relations with business sponsorship where required;
Deliver the highest quality supporter care at all times to nurture donors and encourage repeat and increased giving, including organising stewardship events and regular one-to-ones to strengthen relationships;
Launch and manage PTCH’s new Legacy Giving Circle;
Meet agreed KPIs and targets set by the Development Manager and Head of External Relations;
Key Tasks
Individual & Corporate Giving
Maintain and develop PTCH’s regular giving as well as our new Patrons level and our 125 Live! Friends and Patrons scheme, identifying, cultivating, and soliciting support from prospect donors, and delivering agreed donor benefits;
Regularly make informed and compelling asks and maximise the potential of Gift Aid;
Support the Development Manager to build a major donor pipeline;
Maintain Development’s filing system on Spektrix, ensuring regular donor details and giving histories are accurately updated;
Compile and issue fundraising and donation renewal materials for regular donors as necessary;
Ensure regular donors are thanked for their gifts in a personal and timely manner and receive appropriate recognition;
Supported by the Development and Marketing teams, create and manage stewardship events across our programme, ensuring supporters feel valued, engaged, and informed;
Identify other timely opportunities across the organisation to support individual giving and sponsored activity;
Contribute to the training and support of Marketing, Ticketing Services and Visitor Experience in making one-off asks such as around 125 Live!.
Special Projects
Work with our Legacy Partner and internal stakeholders to devise and develop a Legacy Giving Circle brochure.
Secure major and regular giving donors towards 125 Live! And ensure appropriate stewardship of supporters in the lead up to the event, during the event and follow-up after the event.
Financial Management
Provide accurate and efficient processing, logging, and acknowledgement of payments;
Work closely with Finance to reconcile incoming funds efficiently and correctly including gift aid;
Comply with PTCH’s financial procedures.
General
Develop a clear understanding for the key aspects of our work and be able to articulate the vision of the organisation in a compelling and confident way;
Support the Development Manager, Head of External Relations and Director by contributing to major bids and sponsorship proposals via research, proofing and editing support;
Explore new income generation opportunities for the organisation, as directed by the Development Manager;
Collaborate with Marketing to increase the profile of Development activities and ensure fundraising messages are seamlessly integrated into wider communications;
Keep Development content up-to-date on the website, refreshing and replacing as required;
Maintain a presence for the organisation at external meetings, conferences, or other networking opportunities, where appropriate;
Comply with PTCH’s charitable objectives and organisational procedures;
Support the implementation of PTCH’s EDI and Green policies;
Undertake ongoing professional development and training as required;
Any other reasonable requests, appropriate to the post, made by the Development Manager or Head of External Relations.