Key Relationships: Managing Director, Finance Director, Senior Leadership Team, Clinical Logistics Managers, Deputy PCC Managers, Human Resources, Healthcare Professionals, Finance and other staff from across the RCI Group of Businesses. Role Overview: Create and update HR content which is legally compliant and in support of the HR function. Train, upskill and support our line management community through coaching and training. Create and present data insights to contribute to strategic decisions, manage employee relations cases in accordance with company policy and procedures. Maintain effective relationships with the business, and consistently maintain high professional standards in line with ACAS and the CIPD Code of Professional Conduct. Champion the visions and values of our business and in particular where they impact on our workforce. Respond to and answer general queries that are sent to the HR Inbox, owning where possible, and escalating where required. Own longer-term projects that support business growth through HR input. Support delivery of, and sometimes lead, training sessions owned by HR. Support consultations and business restructuring with wider business leaders. Act as a point of contact for colleagues with specific change queries. Key Responsibilities: Proactively manage and support employee relations cases including high risk cases across all business streams and at all levels to ensure that they are dealt with in line with policies and procedures and meet key performance indicators and service level agreements. Coach, educate and advise managers on best practice in relation to employment related issues by providing compliant, commercial, professional and timely advice. Empower managers by providing a range of options to ensure they can manage their cases and issues effectively, clearly setting out the associated risks. Answer queries regarding terms and conditions of employment to ensure process are followed and are actioned within agreed time frames. Working collaboratively with the wider HR Team and Payroll. appropriately. Reviewing case documentation to ensure reduction of risk, quality control, compliance with employment law. To communicate with managers, advising and highlighting risk to the organisation. Identify and escalate areas of non-compliance or high risk to stakeholders, providing regular management information and additional ad hoc reporting as necessary. Analyse and present HR management information on a regular, or where requested, basis to support HR initiatives and drive improvement for the organisation. Design and deliver bespoke HR related training to equip managers with the knowledge and skills required to manage their teams effectively. To support senior stakeholders in managing the legal process including ACAS early conciliation, general ACAS liaison and supporting with employment tribunals. Undertake a comprehensive review, update and creation of new HR documentation as required, leading on reviewing assigned policies and associated documentation in accordance with the policy review framework in response to external changes. To work collaboratively and engage with internal and external stakeholders at all levels, including in depth Equality Impact Assessment research and Data Protection Impact Assessments. Build and maintain effective relationships with stakeholders to ensure HR are trusted advisers and services are utilised by the company. Provide ad hoc project support to the wider HR team as required. Support with any other work as required by the department (reviewing policies and procedures, data analysis, compliance audit checks check). Continuously learn the latest HR best practices to improve workplace efficiency This list is non-exhaustive, and tasks may vary. Confidentiality: Required to observe the strictest confidence with regards to personal and sensitive information have access to, or accidentally gain knowledge of, in the course of role and duties. Required to observe the strictest confidence regarding any information relating to the work and its employees. Required not to disclose any confidential information either during or after your employment with the company, other than in accordance with the relevant professional codes. Failure to comply with these regulations whilst in the employment could result in a form process and action being taken under company policies and procedures.