IT Desktop Technician
Hull Based
£30k to £35k DOE
An exciting new opportunity has arisen for an IT Desktop Support Engineer to join our busy IT team. Working across a broad range of technologies and liaising with multiple departments across the business providing support for incidents, problems, and requests.
The successful candidate will become an integral part of our forward-thinking IT team, undertaking certified and on-premise training covering numerous systems and software. With our industry-leading facilities and ambitious growth plan, there has never been a more exciting time to join our team.
Key responsibilities (but not limited to):
* Build and install PCs and peripheral devices such as printers, scanners, mobiles, and tablets related to desktop infrastructure and in accordance with IT policies and standards.
* Maintain PCs and peripheral devices with Planned Preventative Maintenance.
* Troubleshoot and resolve technical issues related to hardware, software, networking, and peripheral technology.
* Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records in respect of actions taken, histories, and updating information on the system as and when required.
* Create tickets to record technical issues and solutions, escalating issues to senior team members when necessary.
* Responsible for the ongoing patch and vulnerability management of many of the company devices.
* Continually adding to the knowledge database to ensure all technical documentation is fully up to date and relevant.
* Maintain a clean and tidy workplace environment.
* Create strong working relationships with key stakeholders.
Personal skill requirements:
* Proven work experience as a Desktop Support Engineer, Technical Support, or similar.
* Good language and communication skills.
* Certifications in Microsoft/CompTIA/ITIL and Cisco would be advantageous.
* Familiarity with Office 365, network troubleshooting, and MS Intune.
* Excellent problem-solving and multitasking skills.
* Strong experience of working with Microsoft Windows OS with some experience of Android/iOS.
* Ability to work as part of a team.
We can offer:
* Excellent rates of pay.
* Strong commitment to progression and personal development.
* Profit sharing through a discounted share scheme.
* Hassle-free auto-enrolment into the company pension scheme.
* Access to our 'Feed your Wellbeing' platform.
* Free on-site parking.
If you are interested and meet the above criteria, please send your CV to [email removed] or call the Commercial team on [phone removed] if you have any queries.
Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.
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