22 HOURS PER WEEK - PART TIME
Westcall, the GP OOH service for Berkshire West is looking for motivated and driven individuals to join our Out of Hours Operations team on a part-time basis.
You will be part of our dynamic operational team who are the first point of contact via telephone, for both patients and healthcare professionals across Berkshire, supporting referrers to make referrals to the Westcall service and other community services.
We are looking for individuals with a high attention to detail, who can work comfortably in a fast-paced environment, communicate confidently via the telephone and have experience in managing challenging conversations in a sensitive manner.
Flexibility and the availability to work additional hours on an ad-hoc basis during overnights and weekends is desirable. This is a hybrid role.
We are recruiting for the following shifts on weekday evenings, overnights from midnight and during the day on Saturdays.
Weekly
• Monday 6pm-10pm
• Friday 6pm-midnight
• Saturday 12noon – 6pm
Every other week
• Tuesday from midnight until 8am on Wednesday
• Saturday 8am-12noon
Please submit applications for a combination of two or more shifts, clearly outlining within your application which of the above detailed shifts you are applying for. Interviews will be on the 12th November.
Successful candidates will be expected to offer availability on bank holidays including those over festive periods including Christmas and Easter.
• Answer incoming calls in a courteous,helpfuland professional mannerrepresentingtheinitialcontact with the service. Ensure that patients’ contact details are entered accurately onto the system databases.
• Receiving incoming referrals to the Berkshire Integrated Hub and collect supporting information from the referrer,patientand other agencies. Tomonitorthe Berkshire Integrated hub mailbox for incoming referrals
• Toensure incoming referrals are processedin a timely mannerto meet service requirements and are referred onto theappropriate service, ensuring all supporting documentation is completed and referred on.
• Efficient andaccuraterecording of data on the Adastra and RIO electronic patient management systems including details of clinical symptoms, relevant past medicalhistoryand medication whereappropriate.
• Assistother members of the operational team including nursing, reception and driving staff with complex andchallengingsituations including emergency calls, patient complaints and security issues.
• Assistingoperational shift leads with managingworkflow,despatchingand allocation of work to clinical colleagues.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites
The “must haves” for you to be considered for this role:
• Excellent written and verbal communication skills, experience of confidently communicating via the telephone and in managing challenging conversations in a sensitive manner.
• The ability to work effectively individually and as part of a team
• The ability to remain calm under pressure
• A patient centred attitude
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call Averil Spackman on 07815 485228, who will be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
This advert closes on Sunday 3 Nov 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .