Position: Junior Professional Services Engineer
LOCATION: Oxford
SALARY: £32,000 - £34,000
Benefits:
20+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Private medical cover
Discounted gym membership
Epic Christmas Parties
Free Car Parking
Primary Purpose:
This is a hybrid role the will look to develop current onsite known skill set with a pathway for development into becoming a full Professional Service engineer within the department.
As such the required responsibilities have been split accordingly to enable the candidate to be fully aware of the role
To enable the candidate to become fully able to complete project works solo, the candidate will spend time with the senior team engineers to shadow and understand the full requirements of how to deliver the required projects
Key Responsibilities - Onsite Helpdesk support - The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion.
Being the go-to engineer for all site visit requirements where we have been unable to resolve the issue remotely
Being an escalation point for onsite requirements
Ensuring all forms of support call are logged in the system and the client is kept updated
Manage incident and request tickets ensuring established SLA's are met
Providing support to our clients
Help the Management Team with continued business improvements
Communicate daily to clients/management with open tickets / projects
Managing the client's expectations with ongoing tickets
Ensure all client related problems are logged correctly
Inform the management team of any tickets requiring escalations
Working with client's 3rd party suppliers and vendors when appropriate
Adhere to all company policies and procedures
Logging, managing, and resolving client IT issues
Maintain desktop asset register and configurations
Undertake any other reasonable duties as required to meet the needs of the business
Key Responsibilities - Professional Service Engineer - Delivering at least 1 - 2 projects every month, this will increase alongside your expertise. This typically comprises three days of paid support work, one day for an SOW, and one day a week for training and administrative work.
Lead role in project delivery
Work with other departments, ensuring that everyone is kept up to date pre/during/post project works
Work alongside the department PM to work within created project plan
Create a detailed Scope of Work document in line with the project proposal
Raising concerns and SOW creep
Ability to be agile during project works should issue arise
Strong communicator both verbally and written to both internal departments and the wider client base
Person Specification:
Minimum:
Excellent knowledge in Windows 7/8/10 installation and configuration
Good working knowledge of PC hardware repairs
Good knowledge with MacOS installation and configuration
Good working knowledge of Email Management/Configuration - Exchange 2013/2016, Office365, Intune management and configuration etc
Good working knowledge of Active Directory - User account creation, group creation, etc
Comms cabinet patching
Basic knowledge of VLANs
Good working knowledge of NTFS permissionsHandovers - SOW doc: Scope of works to be completed in the time frame given. If extra discovery is needed it needs to be highlighted at internal handover. End of End-of-project handovers need to be completed to the Planet internal team or the customer (customer type depending) Only at this point can the project be signed off
Minimum of 2 years' IT experience in a corporate or services environment
Driving license and own transport
2+ years' experience working with medium-large business
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position