The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
Home Office Digital, Data and Technology (DDaT) designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
Within DDaT, the Data Services and Analytics (DSA) team find innovative uses for Home Office data and contains one of the most advanced data analytics centres in Government. We strive to lead the way in appropriate and proportionate use of data and analytics to deliver joined-up, intelligent services that unlock the value from data and improve decision making, policy and operations.
What this means is a daily opportunity to work with teams across the Home Office’s areas of responsibility, from borders, visas and passports, to policing and national security, with some of the largest and most varied datasets and in support of critical national initiatives.
Data Services and Analytics consist of technical and non-technical professionals from a wide variety of backgrounds, we are the hub of data expertise within the department. We support our teams with structured learning, both formal and on-the-job, mentoring and feedback.
We embrace diversity and inclusion to ensure we represent the public we serve, and we are passionate about fair treatment and the wellbeing of our colleagues as part of our ambitions to be a brilliant Civil Service.
By joining Data Services and Analytics now, you can help drive forward our aim to become recognised as the leading provider of data insight services in Government.
This is an opportunity to join a dynamic Business Change Team as a Business Change Manager. The role will offer you a fantastic opportunity to work at the forefront of transformation with senior internal and external stakeholders and play a leading role in delivering significant operational benefits and transformational change.
You will be expected to undertake appropriate training for the role, seeking to constantly improve performance through personal development.
Key Responsibilities:
Leadership and Delivery
Champion the use of best practice Business Change standards, tools and processes.
Assess and understand the impact on stakeholders to improve successful implementation of the change, identify associated risks and ensure there is appropriate mitigation to address them.
Build strong networks both internally and externally to help delivery and adoption of the change.
Stakeholder Engagement
Undertake comprehensive stakeholder identification so we have a clear understanding of the different stakeholder groups and a targeted stakeholder management plan and communications plan that is responsive to their needs.
Oversee and advise on type and level of engagement throughout the project lifecycle to ensure timely and appropriate communication with all stakeholders throughout the project lifecycle.
Identify and engage advocates for the project amongst the stakeholder landscape and utilise their support for the delivery of the project objectives, including positive messaging and provision of feedback where required.
Change Communication
Provide and review content for communications relating to Business Change across the project and ensure requirements are reflected in the project communications plan.
Ensure that a variety of communication methods are utilised to suit the intended audience and tailored where possible to suit individual preferences.
Ensure there is opportunity for two-way communication, so stakeholders can feedback concerns or ask questions throughout, which will help provide reassurance/ease uncertainty and ensure there is opportunity for continuous improvement.
Benefits Management
Work in partnership with the project lead and other stakeholders as required to identify benefits and plan appropriate measures of success to support benefits realisation.
Monitor progress of all Business Change activities in accordance with the plan.
Change Products
Lead the development of relevant Business Change products.
Ensure products are used appropriately by the project lead or relevant team.
Business Readiness
Support the project lead in developing business readiness criteria, including undertaking a Change Impact Assessment to identify who is impacted and how; agreeing this with the customer and ensuring all mitigating actions are reflected within the final business readiness checklist.
At the point of implementation, ensure all criteria has been met/actions delivered before approving ‘go-live’.
Provide support as required to help embed the change, including post-implementation.
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .