Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.Field-Based, Field-Based, Field-Based Field-Based GBRJob DetailsEntertainment Operations Support ManagerField-Based, regulartravel to Haven Parks and Head Office requiredAnnual salary +bonus and benefitsStep into the spotlight with an excitingopportunity at Haven! We’re looking for a dynamic Entertainment Operations Support Manager with experience of creative entertainment production to take centrestage in shaping and delivering our new Festive Breaks and UltimateWeekend Breaks experiences. You’ll bring your creativity and industryknow-how to design and deliver unforgettable guest journeys, from Santa’sGrotto magic to captivating entertainment schedules, while ensuring our parkteams are equipped with the right training, tools, and support. You will play a key role in shaping the trainingprogram, refining content, and driving innovation. This is a 50/50planning-and-doing role where your ideas, leadership, and industry expertisewill inspire our teams and delight our guests. Ready to make waves inentertainment? Let’s create moments that truly matter!YourOpportunity:To learn, developand become an expert in a key area of the business by:- Collaborating across the business in planning content, schedules, resource and assets, then rolling propositions out across the Parks- Supporting the National Entertainment Manager in providing insights and creative input to support the development of the entertainment strategy- Driving the development of the entertainment content and programmes, including the planning and sourcing of all costumes and props- Working with the marketing team to ensure programmes are effectively communicated to guests- Leading on the Parks recruitment and training process for your propositions, ensuring the training is suitable for both the content needs and team welfare - Ensuring brand standards are adhered to by regularly liaising with Parks and working with under-performing Parks to drive improvementWhat we’d likeyou to bring:- Specialist knowledge and previous experience in a creative, content and show production, including experience of recruitment and casting - Experience of working in a central or regional role in an entertainment-focused role or business- Effective coaching, training and stakeholder management skills- The ability to build positive and collaborative working relationships across the business- Good time management and organisation skills- The ability to present to a wide audienceWhat’s In It ForYou?- Holiday allowancethat rises with service, plus a ‘Holiday Buy Scheme’- Annual bonus- 20% discount onboth Haven and Warner Hotels holiday for you, family and friends- Comprehensivewellbeing support- Access to theBourne Leisure corporate box at the O2 Arena ,London- Exclusivediscounts with corporate partners- Exciting careerpathways, including Learning and Development opportunities such asApprenticeships and Degrees- Enhanced familyfriendly policies and pay (eligibility criteria applied)Who are we?We’re part of anaward-winning Bourne Leisure family, which includes Haven WarnerHotels. We have 9,000 fantastic team members and 39 beautiful seaside locationsand our HQ based in Hemel Hempstead.What’s it liketo work with us?Our people and theteams they form are the backbone of a professional experience with us. AtHaven, we take pride in our Breath of Fresh Air culture, which focuses onvaluing and supporting every team member. We prioritise openness andtransparency in our interactions allowing our team members to be theirauthentic selves.We operate a hybridworking model, meaning 50% of your working week will be spent at the office,occasionally on Park, or at external events.What can youexpect during the recruitment process?The interviewprocess will be up to 3 stages and may contain a presentation or skills test,depending on the role. Please reach out if you need additional support orspecific arrangements to enable you to perform to the fullest during thisprocess.Diversity, equity,and inclusion are at the heart of who we are and what we do. Our commitment tothese values is unwavering and they are central to our mission. We encourageapplications from all backgrounds, communities and industries and we are ready todiscuss any reasonable adjustments or flexibility that you may require,including whether a role can be part-time or a job-share.We genuinely careabout every candidate\\\'s experience during the recruitment process and are hereto provide support where we can. If you require any assistance or reasonableadjustments while applying, please don\\\'t hesitate to reach out to us atresourcingteam@bourne-leisure.co.uk.