The Customer Care team make sure home buyers receive the very best care following their home buying experience.
Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.
Reporting to the Customer Care Operations Manager or Customer Care Manager, to be the face of Customer Care within our customers' homes, providing a high level of customer care to the customer, to be punctual for appointment's and to provide effective solution to customer problems.
You will be expected to:
* Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
* Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
* Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
* Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
* Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
* Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
To be successful in the role, we are looking for:
* Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
* Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met
We’ve been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.
We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.
As part of working for Barratt Redrow PLC and specifically for this role we offer:
* Competitive Bonus Scheme
* Private Medical Insurance – Single Cover
* 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days)
Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.
Private medical cover
Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.
Pension
First-class pension schemes with the option of up to 10% employer contributions.
Annual Health Assessment
All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.
As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts.
Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.
So much more…
From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.
About Sheffield
We’re proud to create homes that are built to last and help bring to life a brighter future for modern families. As one of the largest residential property development companies in the UK, we’re committed to building smarter homes that are kinder to the planet and suit people who are just starting out on their home-owning journey.
Where you’ll be
working
Here is where you'll be based, whether that's an office or one of our sites.
Putting diversity and inclusion front and centre
We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture.
Thinking ahead to leave a better world behind
We’re building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take.
See how our colleagues are building tomorrow together.
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