Redditch • Maternity Contract • Full Time • Salary £25,100
An excellent opportunity for a Customer Service Coordinator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry. This will be to join their busy and fast-paced team on a permanent basis, this is a fantastic role that offers an excellent working environment and progression opportunities for the right people.
Day to Day duties as a Customer Service Coordinator will include the following:
* Receiving inbound calls for equipment repairs and client enquiries.
* Logging of jobs as per client request
* Booking in engineers to site
* Sending attendance notifications if required
* Monitor and update repair jobs through to completion
* Keeping bespoke in-house system records updated
* Building good relationships with clients and keeping them informed of repair progress
* Managing client expectations where necessary
* Liaising closely with internal teams to achieve client satisfaction
As a Customer Service Coordinator you will need the following qualities & experience:
* Excellent organisational skills
* High attention to detail
* Being Proactive / Finding solutions to resolve client issues
* Demonstrate effective time management
* Ability to work in a fast-paced environment
* Previous customer service experience
* Work well within a large team
* Remain calm in stressful situations
* Experience in a similar role or the catering industry is an advantage
What’s on offer for the successful Customer Service?
* Salary £25,100
* Hours Mon-Friday 08.30-17.00 with a 30-minute break
* Pension Scheme with contributions of 5% being matched by the company
* Health Cash Plan
* Enhanced Maternity and Paternity
* Discounts for online and high street retailers.
* 25 days holiday with the addition to buy an additional 5 days.
* Maternity fixed term contract 9 months
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Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire, and Redditch, Worcestershire.
We recruit for companies across Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
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Arden Personnel is an equal opportunities employer welcoming applications from all age groups