Job Ref: CON1109
Branch: The Coniston Hotel Country Estate Spa
Location: The Coniston Hotel Country Estate Spa, Skipton
Salary/Benefits: £25834 per annum plus tips
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 01/11/2024
Closing date: 03/12/2024
EMPLOYEE BENEFITS - What we offer you
We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:
* Meals on Duty: Enjoy complimentary meals during your shifts.
* 30-Minute Paid Break: Take a paid break to recharge during your shift.
* 28 days Annual Leave (Pro-Rata) - Days Increasing with Service: We value loyalty and celebrate long service by increasing annual leave days over time.
* Birthday Day Off: A day to use in your Birthday Month for you to take the time to celebrate.
* Discounted Membership Fees at Nádarra Spa: Access discounted membership fees at Nádarra Spa after completing the 6-month probation period.
* Access to Hospitality Rewards: Explore a range of health and wellbeing benefits, as well as discounts on everyday goods and services through our online platform, Hospitality Rewards. Available after completing the 6-month probation period.
* NEST Pension Scheme: All eligible employees can participate in the NEST Pension Scheme with the option to opt out.
* Free Hospitality Action Employee Assistant Programme: Access specialist support services through the Employee Assistant Programme provided by Hospitality Action, free of charge.
* Gratuities and Service Charges Paid Monthly: Receive gratuities and service charges as part of your monthly pay.
* Regular Rewards and Recognition: Be recognised for your hard work with monthly, annual, and long service awards.
* Employee Discount and Staff Offers: Enjoy discounts and special offers exclusive to staff members.
* Uniform Provided for Guest-Facing Roles: Receive a uniform tailored for guest-facing positions.
* Free On-Site Parking: Conveniently park your vehicle on-site at no cost.
CONTRACT SALARY
* 40 hours per week including weekends and bank holidays
* £25834 per annum plus tips
ROLE OVERVIEW
The Sales Supervisor role is primarily responsible for converting inbound leads for all events on the estate. This is a dynamic role that involves presenting the hotel and the event spaces as the first choice for an event, wedding or corporate function. Presentation is key, as is the ability to understand and gather requirements.
Attention to detail, superb organisational skills and the ability to work across departments to deliver exceptional service for both the booker and their guests is paramount.
From inbound lead, through planning and coordinating the event, with other key stakeholders in the business, liaising with bookers, agents, corporates, couples and families. This is a varied and demanding role with scope to progress and develop within the sales and marketing function.
Additionally, this role requires supporting the sales hub, whether that’s call handling, supporting and coaching calls and creating a culture and an environment that is sales and conversion focussed. Driving top line revenue will be the key driver of your motivation. The sales hub at The Coniston is pivotal in driving ambitious growth, which you will play a key part in.
Reporting to: Head of Sales
MAIN RESPONSIBILITIES
Event Management:
* Answer and convert enquiries into confirmed bookings, focusing on weddings, conferences, and other estate events as required.
* Develop and deliver clear propositions and quotes following detailed requirement gathering.
* Perform client show rounds, ensuring the hotel is always presented as its best.
* Follow the Sales Hub process to convert opportunities and confirm business, managing contracts, payments and post-sale communications.
* Build and nurture relationships with all clients, conference agencies, and corporate/private companies.
* Promote the hotel, spa, and estate as a premier destination for events, enhancing overall sales and revenue growth.
* Manage and record data related to bookings, conversions, and financial aspects using the hotel's booking system.
* Identify opportunities for upselling and cross-selling to maximise revenue across all hotels, estate and spa areas.
Coordination and Handover:
* Deliver comprehensive event sheets for the banqueting team and lead the handover from coordination to operational delivery.
* Ensure that all event details are accurately documented and communicated to the operational team.
* Maintain effective communication with the Banqueting Manager to address any last-minute changes or requirements.
Sales Strategy and Development:
* Collaborate with the team to develop and implement strategies for enhancing sales performance and overall company growth.
* Organise and participate in sales meetings to discuss activities, review performance, and plan future sales initiatives.
* Continuously seek to improve sales processes and client engagement strategies.
Customer Service:
* Answer all calls for the sales office promptly and professionally, providing information and assistance as needed.
* Deliver outstanding customer service under pressure, handling enquiries and feedback effectively.
* Ensure that all client interactions are handled professionally and that their expectations are exceeded.
PERSON SPECIFICATION
Essential:
* Proven experience in sales management and event coordination.
* Strong capability in converting enquiries into bookings and managing client relationships.
* Excellent organisational skills with the ability to handle multiple tasks in a fast-paced environment.
* Effective communication skills and a proactive approach to client service.
* Experience with bookings and reservations systems.
* Ability to answer calls and handle enquiries with professionalism and efficiency.
Desirable:
* Previous experience in a supervisory or management role within the hospitality industry.
* Familiarity with reservations and booking systems, including Reslynx or similar software.
* Knowledge of the local area and the hotel’s facilities.
* Understanding of the corporate, wedding and events marketing across the UK.
* A proactive approach to seeking opportunities for revenue growth and enhancing sales performance.
ABOUT US
The Coniston Hotel Country Estate Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 71 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod’s Bar and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, 4x4 off-roading, archery, fishing, e-biking and walking.
The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations.
We pride ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.
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