Who You Are You are a detail-oriented and adaptable professional with a knack for coordinating complex meetings and taking precise minutes within established timeframes. You possess extensive experience using a wide range of IT packages in business environments, ensuring efficient and customer-focused service delivery. Your excellent communication skills enable you to convey complex matters clearly, both orally and in writing. You manage your time effectively, work independently, and meticulously prioritize your workload to achieve high standards. A solid understanding of confidentiality, data protection, and information governance is essential. You are committed to continual learning and development, willing to undertake ongoing training to enhance your skills. What the Job Involves As a Business Support Officer within the Social Care Support Team, your primary responsibility is to deliver a comprehensive business support service for Adults and Children’s Social Care. This involves supporting business and social care processes, coordinating and minuting safeguarding meetings in line with statutory requirements, and maintaining accurate data. You'll provide frontline customer service, process referrals and applications, and manage client relationships. Your role also includes actioning correspondence, emails, and phone calls, supporting recruitment and managing subject access requests and complaints. You'll contribute to service improvement initiatives and ensure participation in supervisions and team meetings. Commitment to mandatory e-learning and training is required. The position is full-time and mainly remote, with at least one day a week working from the Civic Offices, requiring a typing speed of 50 WPM.