Network Support Team Lead! South East England!
A leading independent provider of essential business technology solutions is looking for a highly skilled Network Engineer/Support Team Lead. This exciting opportunity is ideal for an experienced IT professional with a strong background in enterprise network solutions and a commitment to exceptional service delivery. Join a rapidly growing company, that supports over 30,000 businesses across the UK.
Role Overview:
As the Network Support Team Lead, you will be the senior technical authority within the Service Desk team, responsible for delivering seamless, high-quality support for a diverse portfolio of enterprise customers. Working in a team environment that values innovation and resilience, you will provide both proactive and reactive technical support across networking, security, and cloud technologies.
Key Responsibilities:
* Lead the resolution of complex reactive tickets and proactively implement service tasks as per Service Descriptions.
* Provide technical support for field engineers, including onsite incidents, cloud configuration, and more.
* Mentor and guide Service Desk Analysts, helping to develop technical skills across the team.
* Act as a trusted Technical Advisor for clients, offering guidance on solutions involving Cisco, Meraki, Fortinet, Microsoft, ZScaler, and CloudFlare.
* Identify and manage problem incidents, ensuring efficient handover and problem resolution.
* Participate in an on-call rota, providing essential out-of-hours support.
What You’ll Bring:
* Senior-level experience in technical service delivery, with strong skills in networking, security, and cloud support.
* Proven expertise in technologies such as Cisco, Meraki, Fortinet, Microsoft, ZScaler, and CloudFlare.
* Industry Level Certifications - CCNA / CMNA / CCNP Certified
* Strong communication skills for engaging with technical and non-technical stakeholders.
* Commercial awareness and experience managing third-party suppliers to meet budget and SLA requirements.
Location :
* Hybrid in the Brighton Area
Salary :
* Up to £46,000 Basic Per Annum
* On-call Allowance
* Additional Company Benefits