Field Optimisation Delivery Professional Job Req ID: 38973 Posting Date: 11 Sep 2024 Function: Engineering Unit: Networks Location: Assembly, Bristol, United Kingdom Salary: Competitive with great benefits Career Grade: E Internal Closing Date: 25/9/24 Why this job matters Engineering Services is at the heart of BT's service delivery - we plan, build, and maintain BT's 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites. We understand and care about what our customers need. ES helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We are also excited to be building the networks of the future - 5G, software defined networks, and network convergence, to name a few. We stay one step ahead and respond to our customers' ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability. In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers - around the clock and wherever they are - and we need you to help us do this. The Site Reliability Engineering Professional is responsible for supporting BT to be in the best position to deliver the service performance, reliability and availability that internal and external customers expect. What you'll be doing You will be accountable for the building of complex and evolving delivery plans, making sensible, commercial decisions to support service performance and mitigate risk. - You will lead and motivate the Delivery Agents on the processes and procedures required to be followed to deliver field operations with accurate, deliverable work. - Clarify and agree Network Field Services business / delivery priorities and use to set team direction. - Own delivery performance: Identify performance concerns and lead team to undertake structured problem solving to continuously improve performance. Accountable for being able to articulate how the plan is delivered but also what this means to the business. - Build and maintain relationships across own organization, and where appropriate, the wider unit - Own and progress escalations until completed to customer / internal stakeholder satisfaction - Own issues that cannot be resolved by Agents, working with Demand Owners and wider ES stakeholders to agree corrective action - Work with Key Programme Delivery Managers and Enablement Managers to design, develop and agree plans to ensure demand is delivered on-time via the monthly plan. - You will be responsible for helping to create an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. - H&S as a priority - health and safety is our number one priority - you'll have a good knowledge of our key health and safety guidelines, and you'll be able to demonstrate a good understanding of why we always take health and safety extremely seriously Skills and Experience Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences - Commercial Awareness- requirements and impact - Innovation, complexity of problem solving and independence of thinking - Stakeholder Management: Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions - Inspiring and Engaging Leadership: Inspiring and engaging leadership capability which fosters a culture of empowerment, inclusivity, ownership and pride in the estate and the work we do. - One Team Approach: Demonstrating broad thinking and collaborative behaviour. - Risk Management: The ability to identify risks, balance the threats and opportunities associated with the risks, take appropriate mitigating action against the risks and track, and manage risk over their lifetime. - Problem Solving: Must be able to proactively solve business problems that deal with uncertainty e.g., demand profile planning including location, skill, and resource. - Business/ Financial acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs (Key Performance Indicators), business cases - People Management: able to confidently deal with managing a team of people and dealing with performance issues where required. Connected leaders behaviours Experience you would be expected to have Select the 3 Connected Leaders behaviours most suitable to the job. Refer to the Connected Leaders site on the Academy for more information on the BT Connected Leaders framework and for the list of 8 Connected Leader behaviours. - Customer Champion - Collaborative Partner - Change agent - Successful delivery of a range of small to large programmes would be desirable - Working with senior stakeholder managing conflicts in delivering enablement solutions in a timely manner at optimum cost. - Working with internal and external partners to deliver to quality and on time expectation. - Experience and proficient in Microsoft office packages - Implemented change initiatives, ability to adapt quickly and deliver change effectively. - Previous people management skills Benefits - 10% on target bonus - BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% - 25 days annual leave (not including bank holidays), increasing with service - Huge range of flexible benefits including cycle to work, healthcare, season ticket loan - World-class training and development opportunities - Option to join BT Shares Saving schemes. - Discounted broadband, mobile and TV packages - Access to 100's of retail discounts including the BT shop About us BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.' We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.