Sandwell Metropolitan Borough Council’s Urban Design & Building Services team is looking to employ a Repairs & Maintenance Support Assistant primarily working in the Sandwell Property Care Helpdesk but also supporting other members of the Practice Coordination team when needed. You will be part of a team dealing with emergency and non-emergency calls/requests from customers in public buildings (schools, office accommodation, libraries, leisure centres) across the Borough. The role will involve liaising with contractors on the carrying out of repairs to a set of agreed priorities. You will be required to provide this service on behalf of Urban Design & Building Services for both internal and external customers who opt to buy the services of Sandwell Property Care. We offer flexible working hours, to help maintain a good work life balance. The helpdesk is open between 8.00 - 4.00 Monday to Friday, which will dictate your working hours. This vacancy is ideal for a suitably qualified/experienced person who can demonstrate outstanding customer service skills. The minimum requirements are set out in the Job Description and Personnel Specification of the post. For Further information about UDBS please see www.UDBS.co.uk For an informal chat, please contact Alison Coughlan, Senior Lead Strategic Manager on alison_coughlansandwell.gov.uk. Hours 37 hours per week Qualifications GCSE English and Maths 4-9 (A-C) We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached. If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcingsandwell.gov.uk For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs Click here to find out more about our One Team Framework: Values and Behaviours To apply please download the application and return to: Hrresourcing_applicationssandwell.gov.uk